topic Re: Line not working after changing SIM in Get Support

Line not working after changing SIM

l1darvwill — Sat, 08 Jan 2022 01:41:38 GMT

Hope someone can help me.

I recently changed the SIM on my daughters phone and now the line is not working. I tried to enter a ticket but I cannot verify even when I am entering the right information.

Not sure of where to get next to solve my problem.

Re: Line not working after changing SIM

gpixel — Sat, 08 Jan 2022 01:44:23 GMT

@l1darvwill

contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: Line not working after changing SIM

Anonymous — Sat, 08 Jan 2022 01:44:24 GMT

@l1darvwill

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Line not working after changing SIM

esjliv — Sat, 08 Jan 2022 01:45:23 GMT

@l1darvwill wrote:
Hope someone can help me.

I recently changed the SIM on my daughters phone and now the line is not working. I tried to enter a ticket but I cannot verify even when I am entering the right information.

Not sure of where to get next to solve my problem.

@l1darvwill - were you using the Change Sim Card feature in your daughter's Self Serve account due to a lost or damaged SIM card?

Did you reboot the phone after the Sim card number update?

Re: Line not working after changing SIM

HALIMACS — Sat, 08 Jan 2022 01:47:50 GMT

@l1darvwill

Can you tell us a little bit more about changing the SIM card?

Were you changing the card because the old one became unusable for some reason or are you newly activating the SIM card for a new service for your daughter?

Re: Line not working after changing SIM

computergeek541 — Sat, 08 Jan 2022 05:00:02 GMT

Re: Line not working after changing SIM

darlicious — Sat, 08 Jan 2022 08:49:01 GMT

@l1darvwill

I'm not quite sure if you performed a sim swap or need to perform a sim swap or activated the sim card and it did not provision correctly? Whichever it is customer support will help sort out the issue. You can verify the account by using this guideline when submitting a private message.

Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the CSA/Moderator_Team.

To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437