topic Re: email change in Get Support

email change

JesseOsmond — Sat, 08 Jan 2022 00:55:39 GMT

I have recently switched emails & phones, still have same SIM card. Just having a lot of difficulty accessing my account to make the necessary changes.

Re: email change

esjliv — Sat, 08 Jan 2022 00:56:48 GMT

@JesseOsmond

To change the email to your Self Serve account, you need to have CSA do it for you.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: email change

Anonymous — Sat, 08 Jan 2022 01:01:49 GMT

@JesseOsmond

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

only them will change for you.

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: email change

hTideGnow — Sat, 08 Jan 2022 01:09:09 GMT

hi @JesseOsmond

You will need PM Support to change the email as advised above. Follow this on chatbot and you can open ticket quicker:

type: Change username

Click " Forgot Self-Serve Email"

Click "Contact Us"

Click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent