topic Re: Locked in Get Support

Locked

Unknown97 — Fri, 07 Jan 2022 21:41:45 GMT

Problem with the system savings passwords and security passwords 2nd time I even bothered first time I didn’t take a picture of my account number if I find another cellphone company that could possibly compare

2nd attempt not long ago wanted to check up on my account and that problem isn’t fixed

my password is xxxxxxxxxxxx and hmm not working as my Security password is the same ya it’s not working either nothing is working

The only thing that’s working is automatic payment but that only stays activated for so long after your account is LOCKED

fix your system

Re: Locked

Anonymous — Fri, 07 Jan 2022 20:22:42 GMT

@Unknown97

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Locked

Anonymous — Fri, 07 Jan 2022 20:24:30 GMT

You can find your account number in the welcome email from when you activated. It's embedded in the To:. You might need to view source or headers to see it.

Autopay isn't linked to your login.

The welcome email address would also be your login id.

You could also try waiting another hour and try again.

Re: Locked

BKNS27 — Fri, 07 Jan 2022 20:49:32 GMT

@Unknown97

I wouldn’t suggest you post your password on this Community.
Just go on your Self Serve account and click on Forgot Password.

Re: Locked

Unknown97 — Fri, 07 Jan 2022 20:59:34 GMT

I know other then it doesn’t work so really doesn’t matter if I post it I tried so many times just like the first time it’s not like someone can use my account anyways due to the password aren’t working and the security password doesn’t exist as it’s also not working I’m posting due to its the 2nd time happening and public mobile aka Telus isn’t working on it

Re: Locked

Unknown97 — Fri, 07 Jan 2022 21:20:14 GMT

I have a picture of it now before I haven’t

Re: Locked

Unknown97 — Fri, 07 Jan 2022 21:20:29 GMT

Doesn’t work

Re: Locked

Unknown97 — Fri, 07 Jan 2022 21:21:26 GMT

If it actually hade a difference as if it actually worked I wouldn’t have did so

Re: Locked

Unknown97 — Fri, 07 Jan 2022 21:22:18 GMT

Well if u have your account locked for certain amount of time what happens then

Re: Locked

Unknown97 — Sat, 08 Jan 2022 01:06:51 GMT

Everything is fixed hopefully it doesn’t happen again it does get annoying and I wouldn’t post my working password 😂ik it’s Community chat

Re: Locked

esjliv — Sat, 08 Jan 2022 01:53:50 GMT

@Unknown97 wrote:
Well if u have your account locked for certain amount of time what happens then

@Unknown97 - your account can be locked up after too many failed attempts to log into Self Serve.

But after a waiting period it unlocks again.

You web browser may have cache incorrect data. Even password managers may have remember incorrect passwords, so you need to manage these so that it remembers the correct ones.

Restarting the device you are working on or trying a whole new device sometimes helps and resets the login/website.

Re: Locked

Unknown97 — Sat, 08 Jan 2022 04:24:46 GMT

Lol I wouldn’t post a working password why would I