topic Re: Reactivating phone service in Get Support

Reactivating phone service

albego1977 — Fri, 07 Jan 2022 20:24:20 GMT

Hi, I changed my credit card in my bank, I forgot to change it in my public mobile account, so the service was suspended. I already changed my new credit card information in my account, clicked on "make payment" so I can pay the due amount and re activate the service but nothing happened...what am I supposed to do?? thanks

Re: Reactivating phone service

Anonymous — Fri, 07 Jan 2022 20:26:45 GMT

@albego1977

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. you will do manually enter Amount:$$ + $1 extra

7. Click ‘Submit’,

9.after payment successful, you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

10. and how much you pay the extra is will going to your account Available funds:$$ has the amount left, and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone,
what is meant by rebooting the device turn off and turn it back on.

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Re: Reactivating phone service

Anonymous — Fri, 07 Jan 2022 20:26:06 GMT

Click on the Reactivate button up top and then use the "other amount" from the drop down and get your balance up to your plan cost. It should reactivate. The Amount due is bit buggy sometimes.

Re: Reactivating phone service

softech — Fri, 07 Jan 2022 20:26:59 GMT

@albego1977 did you see the amount you just paid sitting there as Available Fund?

You can try to do a manual fund again for just $1. Click Other , and enter $1

After you paid the extra dollar, check if "Reactivate current plan" is there and click on that.

Then logoff My Account and Reboot your phone

It should be good after

Re: Reactivating phone service

Anonymous — Fri, 07 Jan 2022 20:36:32 GMT

@softech : I was trying the wording of suggesting clicking the reactivate button first seeing as how it takes you to the payment screen. Not saying anybody's wrong. Just wondering if that would work to do the same thing rather than going back and clicking on reactivate after paying.

Re: Reactivating phone service

softech — Fri, 07 Jan 2022 20:38:22 GMT

I think the button might not be there after you pay.. that's why I keep saying "if you see it.. " LoL

I think a lot of time, if you click on it before paying, it will bring you to the payment page anyway (even you have enough money).. So, I just ask them to go ahead and pay $1 first. 🙂

Re: Reactivating phone service

Jordanshaw — Fri, 07 Jan 2022 20:40:21 GMT

Make sure to reboot your phone 🙂 I had to restart mine and wait a couple minutes. I might have even needed to reboot it twice. Hope this helps

Re: Reactivating phone service

esjliv — Sat, 08 Jan 2022 01:48:57 GMT

@albego1977 wrote:
Hi, I changed my credit card in my bank, I forgot to change it in my public mobile account, so the service was suspended. I already changed my new credit card information in my account, clicked on "make payment" so I can pay the due amount and re activate the service but nothing happened...what am I supposed to do?? thanks

@albego1977 - if you updated your card, and all your services are working, then no need to do anything else.

If your services are not working please report back.