topic Re: cannot open the ticket in Get Support

cannot open the ticket

InsBkrMK — Fri, 07 Jan 2022 18:11:49 GMT

i am being asked to very a/c details, all the other details are verified but i dont have any add ons so cannot enter the add ons details and thus cannot verify the account, not sure how to open the ticket.

i dont remember my pin and cannot get a new one or change a new one cos i cannot open a ticket

please if someone can help, i dont get calls from certain ph#s and thus need to open up a ticket

Re: cannot open the ticket

Anonymous — Fri, 07 Jan 2022 18:16:28 GMT

@InsBkrMK

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: cannot open the ticket

0PX9O4 — Fri, 07 Jan 2022 18:21:03 GMT

Yep, just send a private message to the CS team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot open the ticket

InsBkrMK — Fri, 07 Jan 2022 18:24:41 GMT

Thanks did one appreciate it

Re: cannot open the ticket

InsBkrMK — Fri, 07 Jan 2022 18:25:05 GMT

Thanks appreciate it followed the procedure

Re: cannot open the ticket

Anonymous — Fri, 07 Jan 2022 18:32:15 GMT

@InsBkrMK

your welcome,

and i hope you will getting help a soon as possible.

Re: cannot open the ticket

0PX9O4 — Fri, 07 Jan 2022 18:35:04 GMT

Please keep us posted on the progress @InsBkrMK

Re: cannot open the ticket

Olivetree — Wed, 20 Apr 2022 02:38:21 GMT

Hi, I tried clicking the link but don't see an option to send a private message? thanks

Re: cannot open the ticket

dust2dust — Wed, 20 Apr 2022 02:47:01 GMT

Olivetree: Clicking that link further up will take you to the private messaging system and pre-fill the to with the cs_agent username. Then you type in the subject. Then you type in the main body.