topic Re: Transfer issue in Get Support

Transfer issue

hyunjunghw — Thu, 06 Jan 2022 19:40:25 GMT

Hi,

I failed to transfer my old phone number with yours. I ignored the text message to approve the transfer by mistake.

I tried to submit the ticket according to the instruction but not able to verify my identity, the last part. I can't receive any calls. What should i do?

Re: Transfer issue

softech — Thu, 06 Jan 2022 19:43:15 GMT

@hyunjunghw likely a stuck porting issue. There is a number you can call to talk to live person. They can arrange the text for you again. But you will need to put your old SIM in a phone and ready to reply YES within 90 minutes. I will private message you the number. Please check your Community inbox, envelope icon on top right

Re: Transfer issue

Anonymous — Thu, 06 Jan 2022 19:48:33 GMT

@hyunjunghw

put it back your old SIM card and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Re: Transfer issue

esjliv — Fri, 07 Jan 2022 03:25:04 GMT

@hyunjunghw - do you still have your previous provider's SIM card? Insert it back into your device.

As per Porting Help Article:

"Note, that if you are transferring an existing number from TELUS Prepaid, TELUS Postpaid, or Koodo Postpaid, and have missed the 90 minute window to respond, we will automatically resend you the SMS text to validate the transfer up to 5 times between the hours of 11 AM and 8 PM ET."

See here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection