topic Re: Not working in Get Support

Not working

125 — Thu, 06 Jan 2022 21:28:31 GMT

My phone is busy and I have a credit card on file

Yummy — Thu, 06 Jan 2022 21:31:52 GMT

@125 wrote:
My phone is busy and I have a credit card on file

Well, what is this supposed to mean?

Do you have service? Can you send/receive SMS/calls? What your PM account says?

???

Little bit more details is needed.

Anonymous — Thu, 06 Jan 2022 21:33:18 GMT

go sign in to Self-Serve, to review your account status.

125 — Thu, 06 Jan 2022 21:35:06 GMT

Line is busy and I have a active credit card on file so I’m not able to use the phone

hairbag1 — Thu, 06 Jan 2022 21:36:32 GMT

You need to be a bit more clear on what you are experiencing and what the problem is.

hairbag1 — Thu, 06 Jan 2022 21:38:32 GMT

Not sure what you mean by "line is busy". Do you get busy sound whenever you dial ? Can people call you ? Can you text out ?

esjliv — Fri, 07 Jan 2022 03:11:17 GMT

@125 wrote:
My phone is busy and I have a credit card on file

@125 - ok, so when people call you they get a busy signal?

Do your outgoing calls, texts in/out or data work?

Can you try your SIM in another phone to see if incoming calls work?

Other troubleshooting to try:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device