topic Re: New address, don't let me update credit card in Get Support

New address, don't let me update credit card

apvm — Thu, 06 Jan 2022 12:10:53 GMT

I changed address recently so I change my profile address to new one, I also has changed address with my credit card company. Nonetheless, when I click to update credit card in my public mobile account, it won't let me. I am using the same credit card. Any help? Thanks.

Re: New address, don't let me update credit card

macsal — Thu, 06 Jan 2022 12:23:38 GMT

@apvm make sure you are going to the PAYMENT tab in your account, then see the bottom, left corner...where is says:

MANAGE MY CARD

Click on that.

REMOVE it.

Then re-add it.

EDIT: OR, go to your "My Profile" TAB and change your address there...I think that is all you are looking to do right?

Re: New address, don't let me update credit card

darlicious — Thu, 06 Jan 2022 12:31:27 GMT

@apvm

Try this:

I just click on one time payment and in the middle of the page you can click on manage my card. Then I follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

Or as mentioned by @macsal you can go to the top right corner of your profile where it reminds you to update your credit card if you have updated your address and click on the "here" link to bring you to this page....

Re: New address, don't let me update credit card

Anonymous — Thu, 06 Jan 2022 18:17:04 GMT

@apvm

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent,

you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: New address, don't let me update credit card

apvm — Sun, 09 Jan 2022 21:22:32 GMT

Thank you all who replied. Thank you so much.