topic Re: US Roaming not working in Get Support

US Roaming not working

tomclaeys — Thu, 06 Jan 2022 17:04:45 GMT

I purchase US roaming 250mb and it does not work.

Do I have to purchase talk or text in addition for data to work?

Re: US Roaming not working

softech — Mon, 17 Jan 2022 01:33:02 GMT

@tomclaeys Buying Add on is a 2 steps process:

1. Load Fund

2. Actual purchase of the addon

Are you certain you completed Step 2 as well? Can you go to Plan Details page https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ and confirm you did buy it and you see the Roaming add-on there?

you can just buy Data only without Talk or Text

Try to connect to both AT&T and T-Mobile and see which one works better.

Also, make sure on your phone, it is enable for Roaming

this is an example for Samsung, How to Turn on Data Roaming Galaxy S10 Plus, S10e, S9 (Plus) – BestusefulTips

(network selection........ Luddite)

Re: US Roaming not working

hairbag1 — Thu, 06 Jan 2022 17:24:44 GMT

The 10 Day US Roaming options only works when successfully purchased (as suggested by @softech ) and only works while in USA.

You can manually select either AT&T or T-Mobile...whichever works best in your area of USA..

Re: US Roaming not working

Anonymous — Thu, 06 Jan 2022 17:28:08 GMT

@tomclaeys : Did your data work as normal in Canada?

Re: US Roaming not working

tomclaeys — Thu, 06 Jan 2022 17:30:22 GMT

Thanks, My automatically select network was turned off.

It is working now

Re: US Roaming not working

tomclaeys — Thu, 06 Jan 2022 17:31:07 GMT

Thanks,

It is working now

Re: US Roaming not working

Anonymous — Thu, 06 Jan 2022 17:48:23 GMT

@tomclaeys

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

when you visit U.S. and then Purchase it,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

Follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’
Select ‘Confirm my purchase’,
after purchase successful you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

review of Add-ons visit Here link...

make sure enable roaming on,
Try manually selecting either of AT&T or T-Mobile, whichever works best for you,
for Re-Purchase Add-ons you need to wait 25 hours after the expiry first Purchase Add-ons or you need to Contact Customer Support Agent by CS_Agent, to do it for you...

Here’s How To Contact Customer Support Agent

you can send a private message to Customer Support Agent by Click Here link,

Re: US Roaming not working

Anonymous — Thu, 06 Jan 2022 17:50:07 GMT

@Anonymous : Please please please read the threads. The OP is good to go. If you read the thread you would see that.

Re: US Roaming not working

Anonymous — Thu, 06 Jan 2022 17:55:20 GMT

@Anonymous

i get it. Cool.

Re: US Roaming not working

hairbag1 — Thu, 06 Jan 2022 17:58:16 GMT

Why so much misleading and unnecessary info, after the fact ? The OP says his problem has been resolved.

Re: US Roaming not working

softech — Thu, 06 Jan 2022 17:58:30 GMT

@tomclaeys wrote:
Thanks,
It is working now

Glad it works. Yes, manually select one of the two networks T-Mobile or AT&T, some states might one better with one and not the other, so try both if you have problem 🙂

Re: US Roaming not working

hTideGnow — Thu, 06 Jan 2022 18:50:47 GMT

OP replied at 12:31 indicated it is working ,

someone replied at 12:48 with all the different roaming choices , that earn one post

another reply "I get it. Cool" at 12:55 to earn another post

So, someone dipped into a closed case twice to bump up personal stats. Cool way to keep on top

Re: US Roaming not working

tomclaeys — Thu, 20 Jan 2022 20:56:53 GMT

yes