topic Incoming calls going straight to voice mail in Get Support

Incoming calls going straight to voice mail

Advantage — Fri, 07 Jan 2022 13:56:11 GMT

Why, for at least 1/3 of my incoming calls, does my phone not ring and people go directly to voice mail?

Re: Incoming calls going straight to voice mail

Anonymous — Thu, 06 Jan 2022 17:29:43 GMT

@Advantage : Try changing the network type to start with any one of 3G/UMTS/WCDMA/HSPA. You probably have it set to start with LTE.

Re: Incoming calls going straight to voice mail

Anonymous — Thu, 06 Jan 2022 17:46:22 GMT

@Advantage

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

Re: Incoming calls going straight to voice mail

softech — Thu, 06 Jan 2022 17:51:36 GMT

@Advantage Was it just lately but working well before? or you just joined PM and got the issue?

If you have been here for sometimes and have the issue, it could be that the telecom are upgrading their infrastructure to 5G , during this time, LTE could be affected and 3G Only is the workaround until the work is completed

If you just joined or changed your phone, it could be a device issue, may I know what kind of phone you have? Brand/Model?

Re: Incoming calls going straight to voice mail

srlawren — Thu, 06 Jan 2022 18:12:19 GMT

@Anonymous wrote:
@Advantage : Try changing the network type to start with any one of 3G/UMTS/WCDMA/HSPA. You probably have it set to start with LTE.

@Anonymous I'm not sure what you're getting at here. If they had the phone set to LTE only they would get no incoming or outbound calls at all. When you say "start with LTE", you mean they have it set to auto? You're thinking it's not dropping down to W-CDMA to receive the incoming calls?

Re: Incoming calls going straight to voice mail

Anonymous — Thu, 06 Jan 2022 18:22:46 GMT

@srlawren wrote:
@Anonymous wrote:
@Advantage : Try changing the network type to start with any one of 3G/UMTS/WCDMA/HSPA. You probably have it set to start with LTE.
@Anonymous I'm not sure what you're getting at here. If they had the phone set to LTE only they would get no incoming or outbound calls at all. When you say "start with LTE", you mean they have it set to auto? You're thinking it's not dropping down to W-CDMA to receive the incoming calls?

@srlawren : tl;dr - Yes.

The list. From what I've seen, phones can be set to have a decreasing history of connection types. Most of us will have the list starting with LTE. As you are probably aware from being an oldtimer here and presumably doing a good bit of reading here, it would seem that Telus is mucking about with their networks in some areas or progressively throughout. The workaround seems to be to then set the list starting with the 3G types. Or 3G only. I don't think any phone offers LTE-only in the network selection.

But hey you're the old pro here. Sorry if my wording wasn't clear.

Re: Incoming calls going straight to voice mail

srlawren — Thu, 06 Jan 2022 19:33:27 GMT

@Anonymous no worries, think I get it now. Funny, it varies from phone to phone and provider to provider.

For example, here's the list from my OnePlus 7 (OxygenOS 11 on Android 11) with Koodo SIM card:

Yet, for Koodo on my Pixel 6 (Android 12), I get this menu:

Basically the same except the Pixel offers up 5G while the OnePlus doesn't have that feature, and the Pixel truncates the descriptions down to just the highest "G" of the option.

My Fido SIM in the same Pixel 6 must be too old to be aware of 5G since it only offers:

I got a new Koodo eSIM since the OnePlus had dual physical SIMs while the Pixel has one physical and one eSIM; hence the Koodo eSIM is current, while I've had the Fido SIM for maybe 3-4 years. Interestingly, I don't believe Koodo actually offers 5G to its customers, so kind of odd that it's an option. Regardless I've had it set to max LTE since I got the phone, for battery efficiencies (so it's never searching for a 5G signal).

Re: Incoming calls going straight to voice mail

Anonymous — Thu, 06 Jan 2022 19:34:55 GMT

@srlawren : lol figures...reverse technology list. But anyway...that's what I was trying to get across. My Samsung A31 is LTE and down. I don't have SIM's in my old S7 or BB's.

Re: Incoming calls going straight to voice mail

esjliv — Fri, 07 Jan 2022 04:38:29 GMT

@Advantage wrote:
Why, for at least 1/3 of my incoming calls, does my phone not ring and people go directly to voice mail?

@Advantage - check the settings you have in your phone app. Do you have any listed as blocked contacts?

OR, do you have your settings to only allow calls to come in from your contacts only?

Try your SIM into another phone and see if that fixes the issue.

Also trying to uninstall the contacts app (if it is not a system one you are using) and then reinstall it.

You can also try a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.