topic Re: Not receiving phone calls in Get Support

Not receiving phone calls

Roger12 — Fri, 07 Jan 2022 04:35:53 GMT

I can phone someone but they cannot phone me. When they try it says that the call cannot be completed.

Re: Not receiving phone calls

softech — Thu, 06 Jan 2022 14:31:22 GMT

@Roger12 are you new to PM or have been here long? just want to see if it is something that doesn't work well lately but was good before.

Try changing your network setting to 3G Only for couple days to see if it helps. Voice is going through 3G and it might work.

Also, what kind of phone do you have ? brand/model?

Re: Not receiving phone calls

Roger12 — Thu, 06 Jan 2022 14:34:04 GMT

My one son has had it for a couple years and no problem. Just activated my second child’s account yesterday and I can’t phone it. They can phone me but I can’t wait phone them

Re: Not receiving phone calls

darlicious — Thu, 06 Jan 2022 14:34:46 GMT

@Roger12

Did you request to port your number in to pm but your account is not active? Or you cancelled it before you made the port request?

Re: Not receiving phone calls

softech — Thu, 06 Jan 2022 14:41:20 GMT

@Roger12 Yes, did you get a new number or you port your number from another provider?

and what kind of phone (brand /model) your second child has?

Re: Not receiving phone calls

darlicious — Thu, 06 Jan 2022 14:47:41 GMT

@Roger12

Can you test the sim card in another phone and vice versa? This will narrow it down to a phone issue or a sim card issue.

Re: Not receiving phone calls

softech — Thu, 06 Jan 2022 14:55:36 GMT

@darlicious wrote:
@Roger12
Can you test the sim card in another phone and vice versa? This will narrow it down to a phone issue or a sim card issue.

Agree with what @darlicious said.. swapping the 2 sims between your 2 kids' phones would be a perfect test 🙂

Re: Not receiving phone calls

Anonymous — Thu, 06 Jan 2022 18:14:16 GMT

@Roger12

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.