topic Re: USA travel in Get Support

USA travel

Icemanleith — Thu, 06 Jan 2022 09:06:26 GMT

We are in the US now and my phone does not allow me to text or talk even though I changed my plan from 40.00 to 50.00 and have 2 add-ons. I want to be able to talk, text from USA to Canada and have data on my phone while I am in the US please help

Re: USA travel

kb_mv — Tue, 04 Jan 2022 14:13:16 GMT

@Icemanleith wrote:
We are in the US now and my phone does not allow me to text or talk even though I changed my plan from 40.00 to 50.00 and have 2 add-ons. I want to be able to talk, text from USA to Canada and have data on my phone while I am in the US please help

@Icemanleith The plan you subscribed to that includes US calling only works if you are calling the USA FROM Canada. Is one of your add ons the US Roaming? If not you need to add funds to your account then go in an purchase the applicable US roaming package which is valid for 10 days.

Edit: If you have purchased a USA roaming package, make sure that the funds are not showing in your account as the 2 step non intuitive add on purchasing process can be confusing. As mentioned above you need to add the funds then go and purchase it. If you are showing the US roaming add on in your account try rebooting your phone.

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:08:38 GMT

Already added a roaming plan

Re: USA travel

softech — Tue, 04 Jan 2022 14:09:35 GMT

@Icemanleith you will need US roaming Add on to have your phone works in US. you said you have 2 Addons, which 2?

a reminder, buying add on is a 2 steps proceess, 1. Load Fund. 2. Actual buying. Any chance you did just step 1?

if you really got your US roaming add on, try to connect to wither T Mobile or AT&T and see which one connect better

Re: USA travel

kb_mv — Tue, 04 Jan 2022 14:09:59 GMT

@Icemanleith wrote:
Already added a roaming plan

@Icemanleith See my edit above....

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:15:28 GMT

I added talk and text in USA and added funds and then confirmed that I wanted the add on. When I go to my plan and add ons, they show up

Re: USA travel

kb_mv — Tue, 04 Jan 2022 14:17:16 GMT

@Icemanleith wrote:
I added talk and text in USA and added funds and then confirmed that I wanted the add on. When I go to my plan and add ons, they show up

@Icemanleith Have you tried rebooting the phone? How about manually try to connect to AT&T or T Mobile?

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:21:25 GMT

Yes. Rebooted a number of times and manually connected as well. Someone suggested to turn airplane mode on and off. Did that as well.

Re: USA travel

softech — Tue, 04 Jan 2022 14:23:34 GMT

@Icemanleith you tried connected to both ATT and TMobile?

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:25:26 GMT

Yes. Manually connected to A TAnd T, also T mobile

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:32:36 GMT

I just checked my add ons and I have roaming USA unlimited talk 10 days and also roaming USA unlimited text 10 days

Re: USA travel

esjliv — Tue, 04 Jan 2022 14:37:11 GMT

@Icemanleith wrote:
I just checked my add ons and I have roaming USA unlimited talk 10 days and also roaming USA unlimited text 10 days

@Icemanleith - do you mean you see these listed under "Plan Details" area?

This is where they should be showing.

Re: USA travel

softech — Tue, 04 Jan 2022 14:39:43 GMT

@Icemanleith is this the first time you buy the US roaming? I meant not like your bought once already for this trip and now 10 days later you are buying a 2nd round, right?

while we are trying to help, maybe open a ticket with PM support as well.

For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:39:50 GMT

Yes. They are showing there

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:48:52 GMT

Thanks. Sent a private message

Re: USA travel

esjliv — Tue, 04 Jan 2022 14:54:42 GMT

@Icemanleith wrote:
Yes. They are showing there

@Icemanleith - Have you been able to use Roaming addons before?

Do you have the "Data ROAMING" option selected (turned ON) on your device?

If yes to above, do you have, or are you travelling with someone else you can try your SIM card into to see if you have services then?

Not sure if this will work while in the USA, but this is sometimes recommended while in Canada, so thought I would throw this out there...

What happens if you manually change your Mobile Networks under your Connections settings to 3G / WCDMA ONLY?

Re: USA travel

Anonymous — Tue, 04 Jan 2022 14:54:05 GMT

@Icemanleith : Do you have more than one of each kind of add-on? Or do you just show one line saying talk and one line saying text?

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 14:54:47 GMT

One line saying talk , another saying text

Re: USA travel

Dunkman — Tue, 04 Jan 2022 14:55:31 GMT

@Icemanleith

Did you get the welcome to USA Public mobile text?

Some other things to try as your wait for CSA help:

Network reset of phone

Enable international roaming on some phones in settings.

Re: USA travel

Icemanleith — Tue, 04 Jan 2022 15:01:50 GMT

Reset network settings already and got the text welcoming me and said I needed an add on so did that first night I was in USA