topic Number transfer in Get Support

Number transfer

Tom6691 — Thu, 06 Jan 2022 09:06:23 GMT

I need my activation text to be resent again so I can accept the number transfer. How would I go upon resending the text?

Re: Number transfer

dabr — Wed, 08 Dec 2021 01:23:18 GMT

@Tom6691 wrote:
I need my activation text to be resent again so I can accept the number transfer. How would I go upon resending the text?

@Tom6691 Are you transferring your number to Public Mobile or porting out? Your account needs to stay active until the transfer is complete. Keep the SIM in your phone until you can authorize the transfer text.

I'll private message the Telus porting number (inbox top right) if your number is stuck in the porting process. This is only useful if porting into Public Mobile.

Re: Number transfer

BKNS27 — Wed, 08 Dec 2021 02:31:46 GMT

@Tom6691

You will need to contract the PM CS Agent to restart the porting process.

Click the SIMon Chat button and type in Create a Ticket then follow the prompts.

Re: Number transfer

Anonymous — Wed, 08 Dec 2021 18:05:11 GMT

@Tom6691

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)