topic Re: How do I know when porting to PM is complete in Get Support

How do I know when porting to PM is complete

Kb45 — Thu, 06 Jan 2022 09:06:06 GMT

Completed 4 steps.

Got message from previous service provider (SP) advising that a transfer request was received, but to contact them only if request was in error.

Of course, did not contact them.

Thank you

Re: How do I know when porting to PM is complete

Dunkman — Sat, 04 Dec 2021 15:53:37 GMT

@Kb45

Just keep using your old carrier's SIM card. Once the SIM card stops working, then your port is likely complete.

Usually takes 1-2 hours for most mobile carrier ports. Usually Koodo and Telus is quite quick with the ports since same group of companies. Landlines can take several days.

Re: How do I know when porting to PM is complete

softech — Sat, 04 Dec 2021 15:57:24 GMT

@Kb45 you replied yes within 90 minutes? should be done in 2hours..reboot your phone with PM sim there every 15 min for update

Re: How do I know when porting to PM is complete

Triguy — Sat, 04 Dec 2021 16:05:10 GMT

If you have your previous provider's sim in your phone and it no longer works then the port should be completed. Put your PMM sim and it should be working.

Re: How do I know when porting to PM is complete

Imexgenie — Sat, 04 Dec 2021 16:29:08 GMT

Just like everyone said to wait. My experience with Freedom that I had to reply to the message sent to old SIM card which I did not reply at first but able to use almost everything on PM but receiving calls. Then I redo the steps from PM message and reply to message sent to old SIM(in my case Freedom), then everything works RIGHT AWAY !!!

Happy customer.

Cheers,

Phil

Re: How do I know when porting to PM is complete

Anonymous — Sat, 04 Dec 2021 16:34:59 GMT

@Kb45

when get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.... porting is complete,

but sometime the system is fail the port,

then you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile

you will be very happy..with a Beautiful Service..

Re: How do I know when porting to PM is complete

BKNS27 — Sat, 04 Dec 2021 21:38:15 GMT

@Kb45

As long as you replied to the SMS text from your previous carrier within the 90 minute window.

Few ways to know if porting was competed.

On your phone, it should show Public or your old SIM doesn’t work.
Make calls and send text to see if it works.

If not, try powering off the phone then wait a few minutes then power the phone back on.