topic Re: Unable to receive incoming phone call in Get Support

Unable to receive incoming phone call

CindyMacRae — Thu, 06 Jan 2022 09:05:59 GMT

Re: Unable to receive incoming phone call

Anonymous — Fri, 03 Dec 2021 21:22:54 GMT

@CindyMacRae

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Unable to receive incoming phone call

softech — Fri, 03 Dec 2021 21:25:47 GMT

@CindyMacRae outgoing calls working no issue?

data working?

just incoming call and text?

Did you just port your number over to PM? If so, if you reply YES to your previous provider to approve the number porting?

If you are not new to PM or didn't request porting ,maybe you can provide us more information?

Re: Unable to receive incoming phone call

JK8 — Fri, 03 Dec 2021 21:26:33 GMT

@CindyMacRae

Are you a new customer? Did you port a number over? If yes, it will take a couple of hours to complete the port? Can you receive a txt?

Re: Unable to receive incoming phone call

CindyMacRae — Fri, 03 Dec 2021 21:29:10 GMT

I am new to Public, since Monday,

Re: Unable to receive incoming phone call

CindyMacRae — Fri, 03 Dec 2021 21:29:48 GMT

I did rely yes to last provider

Re: Unable to receive incoming phone call

JK8 — Fri, 03 Dec 2021 21:29:53 GMT

@CindyMacRae wrote:
I am new to Public, since Monday,

Did you port a number over?

Re: Unable to receive incoming phone call

softech — Fri, 03 Dec 2021 21:32:22 GMT

@CindyMacRae wrote:
I did rely yes to last provider

@CindyMacRae did you reply YES within 90 mins?

put your old SIM back to a phone and see if you can make calls or receive calls on your old provider. If you can , then porting is not completed

Also, I will message you a phone number you can call to get the porting status. Please check your Community inbox, envelop icon on top right

Re: Unable to receive incoming phone call

JK8 — Fri, 03 Dec 2021 21:31:33 GMT

@CindyMacRae

Can you confirm that your account is closed with your old provider?

Can you try your sim in another unlocked phone?

Re: Unable to receive incoming phone call

CindyMacRae — Fri, 03 Dec 2021 21:33:15 GMT

I am not sure what you mean by port. I answered yes when my previous service askes and autoerized it with a YES

Re: Unable to receive incoming phone call

Anonymous — Fri, 03 Dec 2021 21:33:25 GMT

@CindyMacRae

mabye you stuck with Transferring your old Phone Number,is not complete,

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Unable to receive incoming phone call

softech — Fri, 03 Dec 2021 21:35:05 GMT

@CindyMacRae wrote:
I am not sure what you mean by port.

Port / Porting -- transfer your phone number

Look like you did request to transfer your old number to PM and I think it wasn't completed successfully

Check the Community inbox, I sent you a number to contact PM to confirm the phone number transfer status

Re: Unable to receive incoming phone call

CindyMacRae — Fri, 03 Dec 2021 22:22:37 GMT

I did everything you suggested but that did not work. Still unable to receive calls

Re: Unable to receive incoming phone call

softech — Fri, 03 Dec 2021 22:24:46 GMT

@CindyMacRae wrote:
I did everything you suggested but that did not work. Still unable to receive calls

did you call the porting team? I sent you a message. for the number. Check the Community inbox, envelop icon on the top right.

Not sure if you have called yet. If so, what did they say in terms of porting status?

Re: Unable to receive incoming phone call

computergeek541 — Sat, 04 Dec 2021 14:08:23 GMT