topic Re: data amount in Get Support

data amount

Marion64 — Thu, 06 Jan 2022 09:05:42 GMT

My current plan that I've had for about 8 months offers 1 GB and today I noticed it said I have 5GB of data. I didn't alter my plan at all. How do I address this as I don't want to be billed for something that I didn't purchase or approve?

Re: data amount

hairbag1 — Wed, 01 Dec 2021 22:42:17 GMT

@Marion64 wrote:
My current plan that I've had for about 8 months offers 1 GB and today I noticed it said I have 5GB of data. I didn't alter my plan at all. How do I address this as I don't want to be billed for something that I didn't purchase or approve?

Was likely a past promo or gift of data you've not used yet. No charges.

Re: data amount

Anonymous — Wed, 01 Dec 2021 22:43:35 GMT

@Marion64

at public mobile 30 day Prepaid Service No fees extra charges,

Re: data amount

HALIMACS — Wed, 01 Dec 2021 22:44:31 GMT

Here's the best part, @Marion64

Public Mobile is PREPAID so you can't be billed after the fact for something you've previously received.

If you have 5 GB showing as data, happy surfing!

(You may wish to check your payment card transactions just to ensure the plan amount you believe you are on was, in fact, charged to your payment card.)

Re: data amount

Yummy — Wed, 01 Dec 2021 23:30:45 GMT

@Marion64 wrote:
My current plan that I've had for about 8 months offers 1 GB and today I noticed it said I have 5GB of data. I didn't alter my plan at all. How do I address this as I don't want to be billed for something that I didn't purchase or approve?

You will not be charged for something you did not personally buy or add to your account.

Santa is working in mysterious ways... Enjoy extra GB and keep all you receipts (screenshots) in case you get overcharged... just in case 🙂