topic Re: Auto Pay reward not received in Get Support

Auto Pay reward not received

hasindunr — Thu, 06 Jan 2022 09:05:35 GMT

I have added my credit card for 2 payment cycles, but the PAYMENT FOR NEXT CYCLE remains the original amount without the $2 deduction.

Re: Auto Pay reward not received

dabr — Wed, 01 Dec 2021 01:18:42 GMT

@hasindunr wrote:
I have added my credit card for 2 payment cycles, but the PAYMENT FOR NEXT CYCLE remains the original amount without the $2 deduction.

@hasindunr The $2 reward will be added to your account balance just before the payment is taken around/after 9 pm ET on the day of your renewal.

Do you see $2 rewards under My Rewards on your overview page? That will be added to your account for the autopay discount.

Re: Auto Pay reward not received

Anonymous — Wed, 01 Dec 2021 01:19:59 GMT

@hasindunr : That front page number only recognizes Available Funds. Not anticipated rewards.

The Amount Due recognizes Available Funds...not the other number.

Re: Auto Pay reward not received

darlicious — Wed, 01 Dec 2021 01:56:52 GMT

@hasindunr

If it helps go to your rewards page in your self serve account. This will tell you your estimated amount for your next payment. This section subtracts any funds in your balance and your estimated rewards from your plan amount to give you the estimated payment.

Re: Auto Pay reward not received

pkaraa — Wed, 01 Dec 2021 03:59:06 GMT

If your autopay rewards are not showing in the my account details page under rewards then contact support agents by clicking the blurb on the bottom right and create a ticket.