topic Re: my cell number is being used by someone else in Get Support

my cell number is being used by someone else

Sonex — Thu, 06 Jan 2022 09:04:56 GMT

My cell number is being used to call a phone in NS. I have a limited plan and there is a person using up my 50 phone minutes per month. How do I get rid of this? They are using my cell number.

Re: my cell number is being used by someone else

dabr — Sun, 28 Nov 2021 21:08:36 GMT

@Sonex wrote:
My cell number is being used to call a phone in NS. I have a limited plan and there is a person using up my 50 phone minutes per month. How do I get rid of this? They are using my cell number.

@Sonex Does the number end in 4001? That would be PM's voicemail number and doesn't use any of your available mins unless you retrieve your voicemail messages.

You can add the $5/500 Canada wide mins to your plan as back up mins which stay on the account until completely used up (no expiry for domestic add-ons).

Re: my cell number is being used by someone else

LeePublic — Sun, 28 Nov 2021 21:08:19 GMT

@Sonex How often does this happen? Could it be a reused new number that someone gave up? How long have you had this number?

Re: my cell number is being used by someone else

Sonex — Wed, 08 Dec 2021 23:18:13 GMT

Yes. It's 902--580-4001

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:11:14 GMT

@Sonex : Can you call in/out, text in/out, browse the internet on any data add-ons? Are the minutes going down on the overview page counter? Or are you seeing these calls in your usage details?

Re: my cell number is being used by someone else

dabr — Sun, 28 Nov 2021 21:11:46 GMT

@Sonex wrote:
Yes. It's 902-580-4001

@Sonex That's just the voicemail and will only count against your mins if you listen to the message by pressing 1 on your dialer. You can listen to your voicemail message from another phone and then your minutes don't get used.

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:12:32 GMT

@Sonex

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: my cell number is being used by someone else

Sonex — Sun, 28 Nov 2021 21:12:59 GMT

Two years.

The most recent calls used 7, then 19 minutes. I looked back at my phone log and there are numerous calls. Nov. 3 was 38 minutes. I haven't looked back more than two months. I'm currently checking my call history.

Re: my cell number is being used by someone else

softech — Sun, 28 Nov 2021 21:14:10 GMT

@Sonex wrote:
Yes. It's 902-580-4001

That's PM voicemail number.. you likely have been using the phone to call your voicemail. That would count towards your minute bucket

Updated list of Voicemail Access Numbers - Community (publicmobile.ca)

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:18:27 GMT

@Sonex : What brought you here to ask? Were you just poking around the self-serve looking at things? I wouldn't worry too much about the detail logs. It's the front page counter that matters. If that seems to be consuming your minutes unknowingly then that's a peculiar problem. I have 3 of those plans. I've never noticed anything odd like that.

Re: my cell number is being used by someone else

Sonex — Sun, 28 Nov 2021 21:18:46 GMT

Duh. Never thought it was my PM retrieval as I have never pick up messages. Curious as to why it ran for that length of time.

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:20:46 GMT

@Sonex : Do you use your voicemail? If not then there's an option to not allow recordings. It can greet the caller and then it will hang up.

Re: my cell number is being used by someone else

dabr — Sun, 28 Nov 2021 21:25:27 GMT

@Sonex wrote:
Duh. Never thought it was my PM retrieval as I have never pick up messages. Curious as to why it ran for that length of time.

@Sonex If you don't retrieve then nothing to worry about. Unanswered incoming calls go to voicemail which appears in your PM usage log. Still a good idea to purchase the very affordable $5/500 mins add-on as back up mins since they don't expire until depleted.

Edit: To clarify unanswered incoming calls where a caller has left a message goes to voicemail.

Re: my cell number is being used by someone else

Sonex — Sun, 28 Nov 2021 21:41:42 GMT

No not poking around. Just someone trying hard to learn how to do things on my own. I appreciate the help and have learned a few things in the last few minutes from this community. I had 50 minutes to use every month and after two weeks of hardly using any minutes I get an automated message saying I have no more minutes left. I checked my log to see where I have used them, (which is hardly any minutes used) and this number pops up. 902-580-4001. I don't retrieve messages and feel foolish that I didn't know the number was for picking up messages. I made an assumption that with the quantity of minutes used beside this number that there was a "hack" type situation.

I have what looks like many attempts on my phone to "download" multiple recipients texts from someone as well as responses from a different recipient. I have no idea if those multiple recipient texts and attempts by my phone to download them are part of my problem. What I do know is that I was unable to make a call this morning. My conclusion is that I am using minutes unknowingly and need to check that out. Thanks for your response. I will continue to get to the bottom of this...and in the process build my skills with the help of the community.

Re: my cell number is being used by someone else

HALIMACS — Sun, 28 Nov 2021 21:43:22 GMT

@Sonex wrote:
Duh. Never thought it was my PM retrieval as I have never pick up messages. Curious as to why it ran for that length of time.

@Sonex

Those calls to voicemail create a lot of understandable confusion for users.

Basically, when someone calls your Public Mobile number and they get your voicemail, the call gets 'recorded' under your call history in self-serve as an "outgoing call" to the voicemail number. That's because the caller to your number is being redirected to the local voicemail routing number for PM's voicemail server in the area you are in.

SO, basically all those outgoing calls to the numbers ending in xxx-xxx-4001 can be ignored and do not count toward your outgoing calling minutes.

Re: my cell number is being used by someone else

Sonex — Sun, 28 Nov 2021 21:50:09 GMT

I was told at two public mobile kiosks today and yesterday that my plan does not allow add-ons, which is what I was trying to do.

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:54:36 GMT

@Sonex : I would definitely be "talking" with the CSA's over all that peculiar cross-talk going on. That doesn't sound right at all.

But as for minutes and texts...the front page counter is the most accurate and immediate.

So can you call in/out, text in/out without incident?

Edit: I don't think there was an old plan with just 50 minutes before the last 50 minute plan. You can definitely add add-ons to this plan.

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:53:52 GMT

@Sonex wrote:
I was told at two public mobile kiosks today and yesterday that my plan does not allow add-ons, which is what I was trying to do.

@Sonex

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

sign in to Self-Serve, to review your account,

How To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link..

Re: my cell number is being used by someone else

Anonymous — Sun, 28 Nov 2021 21:55:44 GMT

@Sonex : Don't worry about resetting your home internet.

Re: my cell number is being used by someone else

Sonex — Sun, 28 Nov 2021 22:02:31 GMT

Thanks. that's helpful. I'll check it out.