topic Re: Some contacts not reachable in Get Support

Some contacts not reachable

kdorland — Thu, 06 Jan 2022 09:04:50 GMT

I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

Re: Some contacts not reachable

esjliv — Sat, 27 Nov 2021 18:08:02 GMT

@kdorland wrote:
I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

@kdorland

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Did you port over a number to Public Mobile?

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

If you ported a landline, it could take up to a week to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Some contacts not reachable

esjliv — Sat, 27 Nov 2021 18:09:33 GMT

@kdorland wrote:
I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

@kdorland

If you activated with a new number and you are an iphone user, make sure to set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Some contacts not reachable

Anonymous — Sat, 27 Nov 2021 18:14:46 GMT

@kdorland

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is going through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your Data is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.to refreshing your network...

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

check your device ios update,

Update iOS on iPhone - Apple Support (CA)

How can I check what version of Android I have on my device Samsung.

Re: Some contacts not reachable

CountyDownIeUk — Sat, 27 Nov 2021 18:25:33 GMT

@kdorland wrote:
I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

Did you just sign up? And did your port a number in?

Sounds like the port has not completed.

Did you get a text asking for confirmation of port from your old carrier?

Put your old sim back in phone and see if you have any texts.

And if you have a second phone...temporarily put your PM SIM in it.

You might have split services until port is completed.

Did you get an email from PM to say port was competed?

Re: Some contacts not reachable

BKNS27 — Sat, 27 Nov 2021 20:15:41 GMT

@kdorland

Did you port your old number over to PM?

If you are, did you leave your old SIM in the phone and replied to the text from your old carrier?

Or if you picked a new number, just reboot your phone by powering off your phone the wait a few minutes then power on the phone.

Re: Some contacts not reachable

computergeek541 — Mon, 29 Nov 2021 08:18:33 GMT