topic Re: account disabled, can't log in in Get Support

account disabled, can't log in

robert1995 — Tue, 04 Jan 2022 19:14:30 GMT

attempted to make a long distance phone call, but was unable to.

I tried to log in to make certain I still have long distance minutes available, but am locked out of my account. Notification said to contact moderator for assistance.

Re: account disabled, can't log in

robert1995 — Wed, 28 Jun 2017 20:32:53 GMT

actually, what is says is.

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Re: account disabled, can't log in

nishufan — Wed, 28 Jun 2017 20:51:28 GMT

Hi @robert1995

Try to reset your password to see whether it work. If not, sent a private message to our moderators for help. @Mary_M @Saray_O Thanks

Re: account disabled, can't log in

robert1995 — Wed, 28 Jun 2017 20:55:56 GMT

tried that, and received

"ForgotPassword/LoginUnsuccessfulUser_LoginDisabled"

thanks.

Re: account disabled, can't log in

Luddite — Wed, 28 Jun 2017 21:00:05 GMT

@robert1995 Turn on email notification of private messages so you do not miss the deadline for resetting your account.

Unfortunately, given their backlog it may be a day, or two, before you have a response.