topic Re: Employees VS members in Get Support

Employees VS members

Carib — Thu, 06 Jan 2022 09:04:17 GMT

I just read the starting guide and am a little confused. Trying to understand are CS_Agents members or employees?

If I am reading it correct and they are members, then who are employees? Are there even employees moderating?

Re: Employees VS members

softech — Wed, 24 Nov 2021 23:44:20 GMT

@Carib CS_Agent are employees

Also, if anyone have PM beside the name like this:

they are CS agent, employees

Re: Employees VS members

Carib — Wed, 24 Nov 2021 23:44:28 GMT

Thanks

Re: Employees VS members

hairbag1 — Wed, 24 Nov 2021 23:46:57 GMT

@Carib wrote:
Hi
I just read the starting guide and am a little confused. Trying to understand are CS_Agents members or employees?
If I am reading it correct and they are members, then who are employees? Are there even employees moderating?

Welcome to PM. Here in the Community Forum, we're all customers, just like you.

Best is to pose your questions here and the crowd-sourced suggestions can guide you to answer.

To reach a CS A, you'd have to start the process by Chat with Simon (only as a last resort).

Re: Employees VS members

Anonymous — Thu, 25 Nov 2021 00:15:09 GMT

@Carib

Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
CS_Agents the are employees by public mobile Customer Support Agent.

Re: Employees VS members

XionBunny — Thu, 25 Nov 2021 02:49:48 GMT

And I just exist 🐰

Re: Employees VS members

Anonymous — Thu, 25 Nov 2021 03:03:27 GMT

@XionBunny wrote:
And I just exist 🐰

@XionBunny : If it weren't for you and the other many thousands of people...we wouldn't exist here either. 🙂

Re: Employees VS members

XionBunny — Thu, 25 Nov 2021 03:05:53 GMT

@Anonymous wrote:
@XionBunny wrote:
And I just exist 🐰
@XionBunny : If it weren't for you and the other many thousands of people...we wouldn't exist here either. 🙂

That's true, and I'm thankful I can help in any way I can. 🐇

Re: Employees VS members

Zyl — Thu, 25 Nov 2021 03:38:33 GMT

CS_Agents are really employees of Public Mobile. They are the ones who have access to your account information and you can open tickets with them for them to resolve any issues that you have while using Public Mobile services. Members are just customers of Public Mobile like you and me. We participate in community forums to answer any questions posed by other members to try to help them out just like what I am doing right now but we won't be able to resolve anything concrete regarding your account or any services provided by Public Mobile.

Hope this helps.

Re: Employees VS members

pkaraa — Thu, 25 Nov 2021 07:21:57 GMT

Even if the CSAs are employees, still they cant provide phone support. Only way to get help is create a ticket.

Members can help with their own experience and knowledge which is mostly an advise to self test/serve/troubleshoot which is great but members cant access the account nor they can fix database/network level account issues.