topic my plan is not working in Get Support

my plan is not working

tyniya12 — Tue, 04 Jan 2022 19:14:28 GMT

my phone has been topped up an I have a plan on it but it's not working even though it shows that the money was applied my calls an texts aren't working 😣😩

Re: my plan is not working

neatooo — Wed, 28 Jun 2017 17:53:30 GMT

Can you please give us more details like how long you had the plan, did you just port in, etc?

Re: my plan is not working

Samianauman — Wed, 28 Jun 2017 18:01:45 GMT

Try rebooting your phone or also try your sim in other phone if still not working then send a msg to mod for further investigation

Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: my plan is not working

tyniya12 — Wed, 28 Jun 2017 18:54:11 GMT

I've had my phone for years on the same pay I'm away on a trio right now an got my mom to send me min pins for my minutes there was missing 3 bucks so I changed my plan an topped up my phone is NOT work am my mins are on there

Re: my plan is not working

neatooo — Wed, 28 Jun 2017 18:58:05 GMT

if you are able to login to your selfserve, see if you accidentally got put on a different plan which might not work where you are.