topic Re: change plan in Get Support

change plan

lalia — Thu, 06 Jan 2022 09:03:43 GMT

i wantto changemy plan

Re: change plan

Anonymous — Tue, 23 Nov 2021 00:08:15 GMT

and click Here link to you know how to Change Your Plan online,

you can choose at your next plan renewal date. To change your plan.

or if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.....

Re: change plan

Anonymous — Tue, 23 Nov 2021 00:09:32 GMT

@lalia : You don't need to contact the CSA's. You can change the plan yourself by logging in to your self-serve account and clicking on the Change Plan button.

Re: change plan

esjliv — Tue, 23 Nov 2021 00:10:48 GMT

@lalia wrote:
i wantto changemy plan

@lalia you can do this yourself on your Self Serve account.

Have you registered for one yet? IF not, you can do that here: https://selfserve.publicmobile.ca/self-registration/

Then go to the "Change Plan" button.

Remember it is recommended to "Schedule a Plan Change" so that you do not lose out on the funds already paid in your current cycle.

Re: change plan

HALIMACS — Tue, 23 Nov 2021 00:11:03 GMT

@lalia

Here’s the process for changing plans, first login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: change plan

walker1 — Tue, 23 Nov 2021 00:12:40 GMT

@Anonymous

You really know your stuff 😜. Not like others replying faster. Wink... Wink ..

Re: change plan

Anonymous — Tue, 23 Nov 2021 00:14:11 GMT

@walker1 : I straight-type...not copy/paste. Not that there's anything wrong with that.

Re: change plan

BKNS27 — Tue, 23 Nov 2021 00:14:15 GMT

@lalia

Just login to Self Serve account and click on Change Plan.

Re: change plan

walker1 — Tue, 23 Nov 2021 00:24:19 GMT

@Anonymous

I find that the copy / paste function works really well especially if you don't know the correct answer at all.

But that's just me.

Re: change plan

HALIMACS — Tue, 23 Nov 2021 00:26:59 GMT

I, too, have no qualms using copy/paste in certain situations, @walker1

It's easy and gets the same information out there, just a bit quicker.

Kinda like a microwave reheats food faster than an oven... or an electric/oil/propane/nat'l gas water heater heats water faster than putting pots on a wood stove. 😉

Re: change plan

Anonymous — Tue, 23 Nov 2021 00:33:16 GMT

There used to be a Macros function here that I used that did the same thing. When they removed it for some reason I don't recall, I just went to straight typing. Even then people had documents with canned responses.

You'd think if you had a canned response you would hone it down and make it correct and readable. But that's just me.

That's a thing of beauty there HALIMACS. May I suggest also yellowing the radio buttons for plan choice.

Re: change plan

HALIMACS — Tue, 23 Nov 2021 00:45:40 GMT

A thing of beauty, @Anonymous ? I wouldn't go that far...

Indeed, the change plan function is fairly self-explanatory for most. The graphics are a bit over the top, I acknowledge. 🤣🤣🤣

Now that you mention it, the higher end plan's listed in my graphic are a bit outdated. LOL

Re: change plan

Anonymous — Tue, 23 Nov 2021 00:53:21 GMT

@HALIMACS : 1000 words man 1000 words. It looks great. A lot of the place are simple enough if only people would read. And of course we all know we don't read everything ourselves. It's just that we're all into this place to be helpful for those that don't.

Re: change plan

pkaraa — Tue, 23 Nov 2021 01:02:31 GMT

Click on my Account on top right on this page to login to your Self Serve account and after enter your credentials. click on Change Plan link.

Re: change plan

HALIMACS — Tue, 23 Nov 2021 01:03:51 GMT

Exactamundo @Anonymous

Some like to read. Some like to look at pictures.

I feel it's the variety of responses, structured or not, well-written or fragmented, that serve the needs of Community the best.

Re: change plan

Anonymous — Tue, 23 Nov 2021 01:09:45 GMT

@HALIMACS : I'm not in the mood to get in to that kind of philosophical discussion 🙂