topic Re: Auto Pay Data Missing in Get Support

Auto Pay Data Missing

Christtianne — Thu, 06 Jan 2022 09:03:34 GMT

I have been a customer for 3 years. My auto pay bonus data suddenly disappeared.

Re: Auto Pay Data Missing

Triguy — Mon, 22 Nov 2021 19:31:59 GMT

Check the terms and conditions of the bonus data. Was your plan ever inactive or did you change plans?

Bonus data will expire if the account becomes inactive or the rate plan is changed.

Re: Auto Pay Data Missing

dabr — Mon, 22 Nov 2021 19:32:52 GMT

@Christtianne wrote:
I have been a customer for 3 years. My auto pay bonus data suddenly disappeared.

@Christtianne You'll need to contact customer support and ask them to manually add the missing rewards. Click the chatbot bubble bottom right of the screen to submit a ticket to customer support, or click the envelope icon top right and send a private message to CS_Agent.

Re: Auto Pay Data Missing

t_p — Mon, 22 Nov 2021 19:37:08 GMT

@Christtianne wrote:
I have been a customer for 3 years. My auto pay bonus data suddenly disappeared.

@Christtianne

Have you suspended your account at some point recently? That could throw off the automatic application of rewards.

Ask CS to apply them manually by

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

Re: Auto Pay Data Missing

Anonymous — Mon, 22 Nov 2021 19:38:02 GMT

@Christtianne

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Auto Pay Data Missing

Christtianne — Mon, 22 Nov 2021 19:47:05 GMT

Thank you!

Re: Auto Pay Data Missing

darlicious — Mon, 22 Nov 2021 21:02:27 GMT

Am I missing something here? Is this question about autopay data bonus disappearing from the account?

@Christtianne

What plan are you on?
When you click on plan details what does it say?
How many mb does your data counter list as its total?
Again what does it say on your usage page for your data counter?
At the bottom of your overview page does it say you are registered for dynamic autopay?
Are you still receiving the $2 autopay reward?

Great job everyone for telling the customer how to contact customer support but not actually trying to answer the question or even interpret the question correctly. Is it any wonder the community reward pot gets smaller and smaller every month.....because pm has to pay more and more CSA's to handle all the questions we used to answer but it's so much easier to send the customer to customer support....check another solution under your belt!

Re: Auto Pay Data Missing

Triguy — Mon, 22 Nov 2021 21:11:53 GMT

@darlicious Did you read my post ?

Re: Auto Pay Data Missing

walker1 — Mon, 22 Nov 2021 21:18:40 GMT

@darlicious

Those people you are referring to are just trying to get in as many posts as possible, for their 1, 5, 10 or 25 percentage rewards at the end of the month.

Kinda like a car salesman. lol

Re: Auto Pay Data Missing

darlicious — Mon, 22 Nov 2021 21:22:50 GMT

@Triguy

Yes I did. How is autopay bonus data to go missing if a plan is changed. As long as autopay is active every current plan includes the autopay data bonus. It's not promotional data.

Re: Auto Pay Data Missing

dabr — Mon, 22 Nov 2021 21:23:29 GMT

@darlicious wrote:
Am I missing something here? Is this question about autopay data bonus disappearing from the account?

@Christtianne
What plan are you on?
When you click on plan details what does it say?
How many mb does your data counter list as its total?
Again what does it say on your usage page for your data counter?
At the bottom of your overview page does it say you are registered for dynamic autopay?
Are you still receiving the $2 autopay reward?
Great job everyone for telling the customer how to contact customer support but not actually trying to answer the question or even interpret the question correctly. Is it any wonder the community reward pot gets smaller and smaller every month.....because pm has to pay more and more CSA's to handle all the questions we used to answer but it's so much easier to send the customer to customer support....check another solution under your belt!

@darlicious Hmm....well maybe I'll ask permission from you the next time I dare suggest to contact customer support as the first option, which, BTW, I rarely post as my first suggestion in the majority of my posts, just in case you hadn't noticed. Also I'm not here to get a quick solution just to pad my numbers and I've certainly never asked any oracle to reconsider the chosen solution either.

Hey, thank you for keeping the rest of us inline though...

Re: Auto Pay Data Missing

darlicious — Mon, 22 Nov 2021 21:26:06 GMT

@dabr

Had you read the OP's question correctly I might not have had anything to say. The question refers to the autopay data bonus not the reward.

Re: Auto Pay Data Missing

dabr — Mon, 22 Nov 2021 21:27:34 GMT

@darlicious wrote:
@dabr
Had you read the OP's question correctly I might not have had anything to say. The question refers to the autopay data bonus not the reward.

Feel free to ask an oracle to change the solution to your post...don't care

Re: Auto Pay Data Missing

darlicious — Mon, 22 Nov 2021 21:30:27 GMT

@dabr

Honestly what don't you get? Its not about the solution its about answering the question? Its about the data bonus.... not the reward! But heck why read the question at all just send them to customer support.

Re: Auto Pay Data Missing

walker1 — Mon, 22 Nov 2021 21:51:45 GMT

S-

The VIP is referring to you too. lol

Re: Auto Pay Data Missing

Anonymous — Mon, 22 Nov 2021 21:57:16 GMT

Well I'm with darlicious here. The OP was quite ambiguous with their wording. The questions would be to try to get to the bottom of whatever is going on. Maybe just a misunderstanding of incorrect terminology. But a solution has been chosen and they're off to the CSA's so that's that.