Self Serve security Question Issue

WilliamM — Tue, 04 Jan 2022 19:14:26 GMT

Hi there. For the past few days, I've been locked out of my account becuase I forgot my password. I tried resetting it, but the system asks me a security question I seem to have forgotten the answer to. So I can't get the email to reset my password.

Is there a way around this issue? Will I need my email and phone number? I've tried contacting a Mod, but have not seen a response yet. Any help would be greatly appreciated and I'd like to resolve this ASAP.

Re: Self Serve security Question Issue

Luddite — Wed, 28 Jun 2017 17:32:44 GMT

Unless your service is down you are really at the back of the (1-2 day) queue.

It's best to turn on email notification of private messages so you do not miss the deadline for resetting your account.

topic Self Serve security Question Issue in Get Support

Self Serve security Question Issue

Re: Self Serve security Question Issue