topic Re: Where's My bonus 2 GB Black Friday Data. in Get Support

Where's My bonus 2 GB Black Friday Data.

yox1923 — Thu, 06 Jan 2022 09:02:55 GMT

I just activated a new SIM card and used the Black Friday bonus code 2GBBONUS to get an extra 2GB of data but it doesn't show up on my account. Does any one know why not?

Re: Where's My bonus 2 GB Black Friday Data.

Anonymous — Sun, 21 Nov 2021 01:20:52 GMT

@yox1923 : Did you activate yourself online? Did you select a plan of $35 or more? Did you enter the promo code at activation? Then it should appear in a couple days.

Re: Where's My bonus 2 GB Black Friday Data.

hTideGnow — Sun, 21 Nov 2021 01:33:29 GMT

@yox1923 It might take 48 or 72 hours to show up on your My Account. Keep checking on My Account->Overview Tab, there is a section My Promotion. It should show up there.

Re: Where's My bonus 2 GB Black Friday Data.

HALIMACS — Sun, 21 Nov 2021 02:04:29 GMT

@yox1923

Here's the official PM Announcement:

FLASH SALE: 2GB of monthly bonus data for free* | ... - Community (publicmobile.ca)

Re: Where's My bonus 2 GB Black Friday Data.

BKNS27 — Sun, 21 Nov 2021 02:21:19 GMT

@yox1923

Just login to your Self Serve account and look under Data & Add-ons but it may take up to 72 hours to show up on your account.

Re: Where's My bonus 2 GB Black Friday Data.

darlicious — Sun, 21 Nov 2021 02:53:17 GMT

@yox1923

The promocode 2GBBONUS reoccurring plan data will show up within 72 hours under "My Promotions" on the right side of the overview page as correctly identified by @hTideGnow. It will appear similar to this promotion below.

Re: Where's My bonus 2 GB Black Friday Data.

esjliv — Sun, 21 Nov 2021 14:03:04 GMT

@yox1923 wrote:
I just activated a new SIM card and used the Black Friday bonus code 2GBBONUS to get an extra 2GB of data but it doesn't show up on my account. Does any one know why not?

@yox1923 Has it been over 2 business days?

"Please note it may take up to 2 business days for bonus data to be applied. "

If after a few days of not show up on your Self Serve as others are providing, and you activated according to the terms and conditions, then contact CSA to inquire about applying it to your account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Where's My bonus 2 GB Black Friday Data.

pkaraa — Wed, 24 Nov 2021 20:12:44 GMT

Try to login into your self serve account in chrome + incognito mode to get the updated account info incase you are still seeing the same page.

Re: Where's My bonus 2 GB Black Friday Data.

yox1923 — Fri, 26 Nov 2021 20:19:53 GMT

It's still not on my account...

Re: Where's My bonus 2 GB Black Friday Data.

yox1923 — Fri, 26 Nov 2021 20:21:35 GMT

It's still not there.

Re: Where's My bonus 2 GB Black Friday Data.

yox1923 — Fri, 26 Nov 2021 20:23:11 GMT

still doesnt show up...

Re: Where's My bonus 2 GB Black Friday Data.

DMAC99 — Sat, 04 Dec 2021 16:44:23 GMT

Thanks - hopefully it shows up. I have the same issue. I set up a new account using the promo code, but the data is not showing on my account.

Re: Where's My bonus 2 GB Black Friday Data.

hTideGnow — Sat, 04 Dec 2021 19:20:06 GMT

@DMAC99 for new activation, should he there within 72 hours