topic Account no in Get Support

Account no

sonialorenz2014 — Thu, 06 Jan 2022 09:02:49 GMT

can you please help me to get my account

Re: Account no

hairbag1 — Sat, 20 Nov 2021 17:25:50 GMT

@sonialorenz2014 wrote:
can you please help me to get my account

Re: Account no

hTideGnow — Sat, 20 Nov 2021 17:27:27 GMT

@sonialorenz2014 simply login to Self Selve My Account and the account number is on the to right.

Re: Account no

Anonymous — Sat, 20 Nov 2021 17:27:51 GMT

@sonialorenz2014 : If you still have the welcome email from here from when you activated then the account number is embedded in the To:. You might need to look at headers or source to see it.

Re: Account no

BKNS27 — Sat, 20 Nov 2021 17:30:09 GMT

@sonialorenz2014

As noted by @hairbag1, once you login to your Self Serve account and under your name, logout button. The account number is shown.

Re: Account no

sonialorenz2014 — Sat, 20 Nov 2021 17:29:06 GMT

I can’t log in it’s licked right now

Re: Account no

hairbag1 — Sat, 20 Nov 2021 17:30:22 GMT

@sonialorenz2014 wrote:
I can’t log in it’s licked right now

Try a different web browser using incognito mode...or wait for an hour.

Re: Account no

Yummy — Sat, 20 Nov 2021 17:32:02 GMT

If your account is locked, wait about an hour and try again using different browser or incognito mode.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions, though.

If you don't know the answer to the security questions, you can open a ticket with CSA to have it reset.

Re: Account no

hTideGnow — Sat, 20 Nov 2021 17:35:01 GMT

@sonialorenz2014 try to look for the Welcome emai as suggested above. Or you will have to try Forgot Password link, enter the correct email and answer the security question.

if still fails, you will have to use Chabot to open ticket with PM to sort out.

follow this to get to the ticket open page quicker

https://publicmobile.ca/chatbot

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Account no

HALIMACS — Sat, 20 Nov 2021 17:34:59 GMT

@sonialorenz2014 wrote:
I can’t log in it’s licked right now

@sonialorenz2014

Try this:

wait 1 hour
clear cache and cookies
open an incognito tab and try again
you may also wish to try logging in on a completely different browser from a completely different device

Re: Account no

sonialorenz2014 — Sat, 20 Nov 2021 17:35:17 GMT

I can’t because I forgot my security question

Re: Account no

HALIMACS — Sat, 20 Nov 2021 17:36:20 GMT

@sonialorenz2014 wrote:
I can’t because I forgot my security question

Then you'll definitely need to contact the Customer Support Agents

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account no

hairbag1 — Sat, 20 Nov 2021 17:38:21 GMT

@sonialorenz2014 wrote:
can you please help me to get my account

If you're just trying to make a payment with on-file credit card...just dial 611, but you will need your pin.

You can get payment vouchers at Shell Gas stations then dial 611 to add them...you won't need a pin for that process.

Re: Account no

Anonymous — Sat, 20 Nov 2021 17:38:58 GMT

@sonialorenz2014 : On the chance that you're porting out, you can often also use the IMEI of the device the SIM is in. "Dial" #06#

Re: Account no

BKNS27 — Sat, 20 Nov 2021 17:40:45 GMT

@sonialorenz2014

You need to contact a PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket then follow the prompts.

You will need to supply your number, your security PIN, account number etc.

Re: Account no

HALIMACS — Sat, 20 Nov 2021 17:40:58 GMT

@sonialorenz2014

If you only RECENTLY activated and did so in-store, another possibility (though i don't believe this is your case) is perhaps your self-service account has never been created?

If so, click here to create a self-serve account

Re: Account no

Anonymous — Sat, 20 Nov 2021 18:13:19 GMT

@sonialorenz2014 wrote:
I can’t because I forgot my security question

@sonialorenz2014

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...