topic Re: Plan Changes?? in Get Support

Plan Changes??

zoeyoliver — Thu, 06 Jan 2022 09:02:34 GMT

I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)

do I need to get a different plan? Will a new plan renew data every month?

I didn't get any notice of any changes

Thanks for any help !

Re: Plan Changes??

Anonymous — Fri, 19 Nov 2021 21:39:58 GMT

@zoeyoliver

no need every month Change Plan.. but which plan you have now !!

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Re: Plan Changes??

Anonymous — Fri, 19 Nov 2021 21:43:47 GMT

@zoeyoliver

sign in to Self-Serve, to review your account, history Data usage, and check whcih plan you have.

Re: Plan Changes??

HALIMACS — Fri, 19 Nov 2021 21:49:45 GMT

@zoeyoliver wrote:
I got a notice I had used all my data.... but my plan includes data.... have the plans changed?
all currently available plans include data, from 0.25 GB to 15 GB

will I get more data when it renews? (Didn't happen on last payment)
yes, you will get your cycle data allotment on each cycle renewal every 30 days

do I need to get a different plan?
if you don't have sufficient data each cycle, consider changing your plan on the next renewal to one with higher data, see plans here

Will a new plan renew data every month?
yes

I didn't get any notice of any changes

Thanks for any help !

Hi @zoeyoliver

See responses above.

Re: Plan Changes??

hTideGnow — Fri, 19 Nov 2021 21:49:54 GMT

@zoeyoliver first, which plan do you have? do you know how much data comes with the plan?

you got the notice via sms? did you login My Account to check?

Re: Plan Changes??

Dunkman — Fri, 19 Nov 2021 21:49:56 GMT

@zoeyoliver wrote:
I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)
do I need to get a different plan? Will a new plan renew data every month?
I didn't get any notice of any changes
Thanks for any help !

@zoeyoliver

Plans have not changed. You probably just used up your data for this 30 day cycle. At your next renewal date, your data will reset again. Which plan are you on?

If you ran out of data for several payment cycles, you may want to change to a higher data plan. Otherwise, you can purchase a data add on, 1 GB for $15. Unused data will roll over to the next 30 day cycle until all used up.

Re: Plan Changes??

t_p — Fri, 19 Nov 2021 21:52:40 GMT

@zoeyoliver wrote:
I got a notice I had used all my data.... but my plan includes data.... have the plans changed? will I get more data when it renews? (Didn't happen on last payment)
do I need to get a different plan? Will a new plan renew data every month?
I didn't get any notice of any changes
Thanks for any help !

@zoeyoliver

What plan do you have currently?

Can you post a screenshot of your overview page?

Every plan has data, which will reset with each renewal. If yours didn't, maybe there is some issue that needs CS intervention.

Re: Plan Changes??

LeePublic — Fri, 19 Nov 2021 21:52:43 GMT

@zoeyoliver Make sure there isn't a data cap on your device's data usage in the Settings app on Android phones which it auto shuts off data after a certain MB or GB amount. You can find it by going into Settings > Network > Data Usage. (Instructions may vary by device.)

Re: Plan Changes??

LeePublic — Fri, 19 Nov 2021 21:54:45 GMT

@zoeyoliver If you find yourself going to the limit constantly, then a plan change would be justified.