topic Re: Long Distance calling. in Get Support

Long Distance calling.

ApatheticFloW — Thu, 06 Jan 2022 09:02:17 GMT

I have hundreds of International min and hundreds of National long distance min in my account yet when i try to call a 450 number which is long distance, but in my province I get a message saying it can't make the call and to add, I guess long distance min (National &/or International) to my account yet i have plenty of both National & International min so why isn't it working and yes I'm putting a 1 than area code and finally number. Doesn't work one way or another.

To whom it may concern like a mod fr example thx in advance and hopefully this can be resolved asap.

Oh and glad to say I've been with PM for about 15 years. So far I've been very satisfied with PM.

Thanks again !

Chris

Re: Long Distance calling.

Anonymous — Thu, 18 Nov 2021 22:24:07 GMT

@ApatheticFloW

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance in canada or from USA,, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Good luck and enjoy the service.

Re: Long Distance calling.

Anonymous — Thu, 18 Nov 2021 22:26:27 GMT

@ApatheticFloW

also which country you try to make call to !! and check out which Add-on you have !!

Re: Long Distance calling.

ApatheticFloW — Thu, 18 Nov 2021 22:38:42 GMT

I'm in Quebec (Montreal) and I'm attempting to call here in the same province but it's long distance from Montreal and like i said i have plenty of National and International min sonit should work no matter what.

I'll follownthe steps recommended abive and attempt to reset/reboot my phonr. Take out the sim card put it back in amd follow abive instructions and I'll let you guys know if it works or not.

I have a Samsung A8 using Android.

Thx for the quick responses now let me try to resolve this and I'll let you guys know if it works or not.

Switched from lte to gsm than tried wsdma and it still says that i have 'Insufficient min to dial my call yet that's not the case i have plenty of both National & International min.

I'm more concerned about the message it's giving me and it's not like it just hangs up or doesn't dial it actually says I have insufficient min and to add mjn to my account.

Still need to reboot amd try a fre other options, but so far same message from PM

Re: Long Distance calling.

t_p — Thu, 18 Nov 2021 22:32:10 GMT

@ApatheticFloW wrote:
I have hundreds of International min and hundreds of National long distance min in my account yet when i try to call a 450 number which is long distance, but in my province I get a message saying it can't make the call and to add, I guess long distance min (National &/or International) to my account yet i have plenty of both National & International min so why isn't it working and yes I'm putting a 1 than area code and finally number. Doesn't work one way or another.

To whom it may concern like a mod fr example thx in advance and hopefully this can be resolved asap.

Oh and glad to say I've been with PM for about 15 years. So far I've been very satisfied with PM.

Thanks again !
Chris

@ApatheticFloW

Can you post a screenshot of your list of minutes and add-ons?

Re: Long Distance calling.

Anonymous — Thu, 18 Nov 2021 22:39:33 GMT

@ApatheticFloW wrote:
I'm in Quebec (Montreal) and I'm attempting to call here in the same province but it's long distance from Montreal and like i said i have plenty of National and International min sonit should work no matter what.

I'll follownthe steps recommended abive and attempt to reset/reboot my phonr. Take out the sim card put it back in amd follow abive instructions and I'll let you guys know if it works or not.
I have a Samsung A8 using Android.
Thx for the quick responses now let me try to resolve this and I'll let you guys know if it works or not.

@ApatheticFloW

sorry do you have a 500 min Canada-Wide Long Distance = $5.00

or you have 300 International Long Distance Minutes = $15
Included countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France,Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela..

check it out...

Re: Long Distance calling.

pkaraa — Thu, 18 Nov 2021 22:42:54 GMT

Glad to hear your tenure with PM and you are happy.

Is your current plan without the bonus is province-wide call minutes?

Re: Long Distance calling.

HALIMACS — Thu, 18 Nov 2021 22:45:01 GMT

@ApatheticFloW

a few questions:

On your self-serve, if you click on Plan Details does it display "Unlimited Canada-wide talk"
Which specific plan are you on?
Can you call other numbers within that same area code, or just certain ones?

Re: Long Distance calling.

hTideGnow — Thu, 18 Nov 2021 22:45:37 GMT

3rd time reply.. not sure what's wrong and it keep moved to unmoderated items

Re: Long Distance calling.

Anonymous — Thu, 18 Nov 2021 23:08:07 GMT

@ApatheticFloW

so for public mobile in market since 2010,
maybe you have a province-wide minutes,
if you like to change your plan to Unlimited Canada-wide minutes,
is much better for you.

or maybe you buy it a wrong Add-on and you have to check it out,

and the right Add-on you need to buy it for 500 min Canada-Wide Long Distance = $5.00

for 300 International Long Distance Minutes = $15 is not working in canada..

and you need to Contact Customer Support Agent by CS_Agent, to them take out and put it the right Add-on..

Re: Long Distance calling.

ApatheticFloW — Thu, 18 Nov 2021 23:51:04 GMT

Tried everything mentioned and still same thing.

I get the ' Your account has insufficient balance to place this call please recharge your account'

Man I have plenty of National and International min available.

Let me take a screenshot and post it here if i can figure it out.

Re: Long Distance calling.

Anonymous — Thu, 18 Nov 2021 23:48:13 GMT

@ApatheticFloW wrote:
Tried everything mentioned and still same thing.
I get the ' Your account has insufficient balance to place this call please recharge your account'

Man I have plenty of National and International min available.
Let me take a screenshot and post it here if i can figure it out.

@ApatheticFloW

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Long Distance calling.

Meow — Thu, 18 Nov 2021 23:53:32 GMT

Every current PM plan is Canada-wide minutes.

What plan do you have?

Are you able to call that number from any other phone (land line, other provider)?

Re: Long Distance calling.

ApatheticFloW — Thu, 18 Nov 2021 23:53:44 GMT

Just did so everyone can see I'm not crazy. Lol well sometimes.

Re: Long Distance calling.

softech — Thu, 18 Nov 2021 23:55:16 GMT

@ApatheticFloW , you account is Active and you have $25 plan and I believe you have the Canada-Wide $25 plan (unless you upgraded to the Provincial Wide $25 plan which offered briefly earlier this year and you are calling between provinces)

you tried reboot your phone? you tried putting a 1 in front of the 10 digits and manually dial the call?

Can you try calling ANY other 450 number? maybe a business in that area? Just want to make sure that is not an issue with one particular 450 number

Re: Long Distance calling.

ApatheticFloW — Fri, 19 Nov 2021 00:05:42 GMT

Yes I can call other 450 numbers.

Yes I rebooted. Powered down and removed sim and put it back in and restarted phone.

I also switched to gsm,cdma and everyother option and still nothing.

I tried with a 1 before area code and without the 1. Nothing same problem.

And as everyone can see my screen**bleep** proves I have plenty of min via long distance, national and international.

So at this point i guess I'll need to contact cs_agent as per the comment above.

I'll keep this thread active until it's resolved.

Thank you everyone for your quick reies even though it's still not working I do appreciate the help.

Re: Long Distance calling.

softech — Fri, 19 Nov 2021 00:04:26 GMT

@ApatheticFloW wrote:
Yes I can call other 450 numbers.

So, it is one particular 450 number you cannot call (or I got mixed up, the number you cannot call is not in the 450 area code?)

if it is down to one 450 number, is that a business number or a friend's number?

Re: Long Distance calling.

Anonymous — Fri, 19 Nov 2021 00:08:12 GMT

@ApatheticFloW : If you're able to do other calls then clearly there's a problem with that number.

Are you straight-dialing or using a contact? Maybe try the other.

Are you hiding your number? Some places have different responses to seeing a hidden number.

All those minutes don't enter into it when you have the base plan. You're being understandably confused by the recording.

Re: Long Distance calling.

ApatheticFloW — Fri, 19 Nov 2021 00:08:46 GMT

That's a good question cause it's a missed call I received today and I'm attempting to call them back & see who/what number this pertains to.

Re: Long Distance calling.

Anonymous — Fri, 19 Nov 2021 00:12:20 GMT

@ApatheticFloW wrote:
That's a good question cause it's a missed call I received today and I'm attempting to call them back & see who/what number this pertains to.

@ApatheticFloW

never call back just ignore and delete, a lot scam call going. be careful...

then you Add-on is fine and your account good...