topic Re: Configure voicemail in Get Support

Configure voicemail

Rickjames09 — Thu, 06 Jan 2022 09:02:12 GMT

Hi there, I am currently traveling in the US, and added a data only plan to my account. I have received a few notifications about new voicemails, but I am unable to check them. I do have access to a different phone and would like to try the remote voicemail option, but I never set a pin. Is this something that a pm rep can do for me so I can get these voicemail messages? Or do I need to wait till I return to Canada?

thanks.

Re: Configure voicemail

Anonymous — Thu, 18 Nov 2021 18:16:28 GMT

@Rickjames09 : You can call your number from anywhere and wait for it to drop to voicemail and then press the * and you'll be in your voicemail. Or you can log in to your self-serve and use the Change voicemail password function and that will reset the password to your 10 digit phone number.

Re: Configure voicemail

Anonymous — Thu, 18 Nov 2021 18:27:39 GMT

@Rickjames09

you need to Purchase Add-on to you have a service or you can waiting till return to Canada,

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

sign in to Self-Serve, to review your account, when you visit US and then Purchase it,

how To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Edit:

Check your voicemail from other phone line,(publicmobile.ca)

Re: Configure voicemail

Anonymous — Thu, 18 Nov 2021 18:19:39 GMT

@Rickjames09 : The above is incorrect to the specifics in your question.

Re: Configure voicemail

Triguy — Thu, 18 Nov 2021 18:20:48 GMT

You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

Re: Configure voicemail

Rickjames09 — Thu, 18 Nov 2021 18:22:12 GMT

Thanks, I didn’t realize I had already set a pin, so after a few tries I was able to get in by calling from a different phone.

Re: Configure voicemail

pkaraa — Thu, 18 Nov 2021 22:17:11 GMT

The option of reset voicemail password is right on my account ->overview page.

Then you can call your number from any other phone and as suggested above press'*' after you hear your greetings to check the msgs.