topic Re: Plan Change in Get Support

Plan Change

jennabeau — Thu, 06 Jan 2022 09:02:10 GMT

hello,

i am looking to change my plan and i want it to kick in before my renewal date. is that possible?

Re: Plan Change

softech — Thu, 18 Nov 2021 16:02:54 GMT

Yes, just click Change Plan now.

Please note there is no partial refund for the days remaining on your current cycle. This is best to use if you are running out of minutes/data and need the new min and data now.

Re: Plan Change

jennabeau — Thu, 18 Nov 2021 16:04:59 GMT

i only have the options to "top up account" or "change on renewal date" there is no change now option for me.

Re: Plan Change

t_p — Thu, 18 Nov 2021 16:13:32 GMT

@jennabeau wrote:
i only have the options to "top up account" or "change on renewal date" there is no change now option for me.

@jennabeau

Try log in again in private/incognito mode.

Re: Plan Change

softech — Thu, 18 Nov 2021 16:12:39 GMT

@jennabeau wrote:
i only have the options to "top up account" or "change on renewal date" there is no change now option for me.

Look like a browser issue, try

1. use other browser, Chrome/Edge/Firefox

2. Incognito mode or InPrivate Mode

3. Clear cache , then close all browser windows and relaunch

4. use another computer or try on phone

Re: Plan Change

Triguy — Thu, 18 Nov 2021 16:20:37 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

Re: Plan Change

jennabeau — Thu, 18 Nov 2021 16:24:00 GMT

so when i first go to change plan i have the change now option but when i select the plan that goes away and it changes to top off account.

Re: Plan Change

Triguy — Thu, 18 Nov 2021 16:25:58 GMT

Contact a CSA.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Plan Change

t_p — Thu, 18 Nov 2021 16:37:30 GMT

@jennabeau wrote:
so when i first go to change plan i have the change now option but when i select the plan that goes away and it changes to top off account.

@jennabeau

Did you load up enough funds to your account before doing the plan change?

If not make a payment first.

If you have enough funds and it doesn't work, then ask CS to do it for you.

Re: Plan Change

jennabeau — Thu, 18 Nov 2021 16:38:48 GMT

i have auto payment set up so if i pay my plan now will it auto pay on the 21st as well?

Re: Plan Change

Anonymous — Thu, 18 Nov 2021 16:42:45 GMT

@jennabeau : You don't yet need the CSA's. You are correct. It wants the money first before you can change now. I think that's a very helpful button. So make a payment to cover the new plan cost and then you can change now.

Again...no pro-rating or refunds around here. If you need data you can always buy add-ons to hold you over until your renewal. Or minutes also. Or use wifi more. Or use a voip app to make calls on wifi. Lots of options to not change plan now.

You might also lose any promotions you might be on. But that depends on which "promotion".

Edit: if you do a change plan now then you start a whole new 30 day term.

Re: Plan Change

wetcoaster — Thu, 18 Nov 2021 16:45:05 GMT

@jennabeau wrote:
i have auto payment set up so if i pay my plan now will it auto pay on the 21st as well?

Auto pay does not work for early plan changes, you will need to click on that "pay now" button for a manual payment.

The next renewal date will be 30 days after your plan change, and auto pay will kick in then and continue the 30 day rhythm from then on.

Edit: and too slow again...

Re: Plan Change

t_p — Thu, 18 Nov 2021 16:50:55 GMT

@jennabeau wrote:
i have auto payment set up so if i pay my plan now will it auto pay on the 21st as well?

@jennabeau

If you change your plan now, your new 30-day cycle starts today (so next autopayment is Dec 18)

Re: Plan Change

jennabeau — Thu, 18 Nov 2021 17:22:15 GMT

i did pay now and paid for my current plan but it still will not let me change my plan.

Re: Plan Change

Anonymous — Thu, 18 Nov 2021 17:33:23 GMT

@jennabeau : What is your current plan? What plan do you want? How much is in your Available Funds now?

If the plan you want is more than the plan you have then you need to put in the greater amount.

Re: Plan Change

jennabeau — Thu, 18 Nov 2021 17:34:08 GMT

i have the $40 plan now and i want to change to the 50$.

Re: Plan Change

Anonymous — Thu, 18 Nov 2021 17:38:54 GMT

@jennabeau : Right. So you need $50 in your Available Funds to cover the new plan cost. Then you can change to it. The 21st is just a few days away. Are you sure you can't get by with a gig or two of data? Or are you looking to include calling to the US? Edit:...which you can also do with add-ons.

Edit more: this place has add-ons that you buy once and consume over time. They stay on your account until consumed. Unlike _all_ other Canadian providers other than Koodo.

Re: Plan Change

jennabeau — Thu, 18 Nov 2021 17:38:04 GMT

i am going on a 12 hour car ride and i will be needing data for it. so i paid the $40 now so now i add $50 to the account so i can change the plan and then nothing will come out on the 21st correct?

Re: Plan Change

Anonymous — Thu, 18 Nov 2021 17:41:42 GMT

@jennabeau : If you do a change plan now then you start a whole new term. The 21st becomes history.

You need a balance of $50. Not another $50.

Are you aware that you can download maps at home on wifi and use them offline and GPS will still position you on it. You just wouldn't have live directions.

Re: Plan Change

darlicious — Thu, 18 Nov 2021 17:45:51 GMT

@jennabeau

Good thinking to plan ahead for a long road trip. Autopay will only kick in again on your new renewal date of December 18th. If you dont have enough funds in your account to pay for your plan. In 3 days there is nothing to happen in your account because you will have already paid for and started a new 30 day plan.