topic Re: Newly Activated Public Mobile Sim is Not Working in Get Support

Newly Activated Public Mobile Sim is Not Working

nooresadaf — Tue, 04 Jan 2022 19:14:22 GMT

Yesterday, I had ported my mobile number from Fido to Public mobile but still my Public mobile Sim is not working and sim is not able to get a call.

I also surprised my Fido SIM is still working even after porting on Public mobile.

I also could not login my Public mobile account using "Account Log In" screen and I thought maybe I was using a wrong password so I tried to use "Forgot your password?" option but I was getting following error message,

Sorry, we’re unable to verify your email address.

I got an email from Public mobile about my account activation but the next payment date was 07/01/2017 even yesterday I paid total amount for next three months!

I also noticed that after inserting Public mobile sim into my phone, I got a message from Public mobile that in my plan Text Messages are not included even in my selected plan "unlimitted talk and text" messages were included. @Shazia_K,

Thanks,

Noor

Re: Newly Activated Public Mobile Sim is Not Working

TheOldVR — Wed, 28 Jun 2017 14:26:01 GMT

Good Morning @nooresadaf.

Looks like your port over from Fido didn't quite work out.

You may want to Private message the MODs with your personal account information as they will need this in order to help you.

I see you have already tagged Shazia_K which is great... hopefully you can be a bit patient as response times might be longer than normal right now. (I know how frustrating in can be to be in limbo with your mobile).

Good luck, I know the MODs will work hard to get you going again, untill then you should be able to use your Fido SIM.

Re: Newly Activated Public Mobile Sim is Not Working

andriko — Wed, 28 Jun 2017 15:25:46 GMT

Hi there.

I just had a look at a number of recent posts.

It seems to me that there is a current gap or issue between the sim card activation and the porting/ active use of data/text/phone.

My guess is that this issue is well known by all of the Moderators, and that their is much energy and resources being given to this problem.

Sadly, for many folks who are just leaving their previous carriers and joining Public Mobile, this is a less than ideal starting point.

From expereince, I think thatg some patience will go a long way as a means to a happy resolution.

Of course, no data/text/phone can be a shock to the system, this minor inconvenience will likely be resolved in short order. Perhaps this is an opportunity to think about one's own digital resilience. If you have joined the community, welcome to a world of support, where you can momentarily grieve together, and then celebrate when the connection resumes.

I would caution anyone against ranting, raving, and rampaging against the idea of Public Mobile because of this temporary inconvenience and rather ask, what can I do to be an effective member of the community?

@Mary_M @andriko

Re: Newly Activated Public Mobile Sim is Not Working

Rustynayl — Wed, 28 Jun 2017 21:45:25 GMT

I can confirm that nooresadaf has submitted the port request, as I referred him to Public Mobile. I also received the text message confirming the friend referall reward. So It's gotta be something wrong with the port from Fido to PM. Hopefully the mod reads this post soon!

Re: Newly Activated Public Mobile Sim is Not Working

Sajidur — Wed, 28 Jun 2017 21:54:09 GMT

Please contact one of the moderators by private message to help you out with this issue.
Please include these following informations
1. Registered Public Mobile email address
2. IMEI number of the Public Mobile sim
3. Your Public Mobile registered phone number
4. Detail message explaining the issue.

Thank you

Re: Newly Activated Public Mobile Sim is Not Working

nooresadaf — Thu, 29 Jun 2017 02:04:45 GMT

Thanks, I have posted a private message to the moderators but still no reply!

Regards,

Noor

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Thu, 29 Jun 2017 12:28:25 GMT

Please try and be patient it's a very busy time right now. Does your fido sim still work? If so keep using it until we get this solved for you. Please keep us updated on your progress

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Wed, 19 Jul 2017 11:00:39 GMT

Any updates here?

Re: Newly Activated Public Mobile Sim is Not Working

nooresadaf — Wed, 19 Jul 2017 11:17:54 GMT

Only messages are not working.

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Wed, 19 Jul 2017 11:36:46 GMT

3 weeks later? How could this be?

Re: Newly Activated Public Mobile Sim is Not Working

Shazia_K — Wed, 19 Jul 2017 13:27:33 GMT

Hello @nooresadaf,

Sorry to hear about this!

After taking a look at your account, I went back looking from June 28th to today and all of your text messages are being delivered to you as well as the one sent.

Can you please clarify the exact issue?

Thanks,

Shazia

Re: Newly Activated Public Mobile Sim is Not Working

nooresadaf — Thu, 20 Jul 2017 00:19:13 GMT

I sent all those messages with Wi-Fi connection so not sure without Wi-Fi, how I could send messages!

Thanks,

Noor

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Thu, 20 Jul 2017 00:28:03 GMT

Text messages do not work over wifi. Can you send a normal text message?

Re: Newly Activated Public Mobile Sim is Not Working

Luddite — Thu, 20 Jul 2017 02:18:31 GMT

@nooresadaf No, you cannot send text messages with wifi that show in your PM text message record. Your messaging seems to be working based on PM's records.

Why do you think messaging is not working?

What is make/model of your phone?

Re: Newly Activated Public Mobile Sim is Not Working

nooresadaf — Thu, 20 Jul 2017 00:34:34 GMT

I checked, once i turned off home Wi-Fi and tried to sent some messages but messages were not delivered.

secondly when I went outside then without home Wi-Fi i was not able to send and receive messages and when my phone was connected back with Wi-Fi then i received all missed messages.

Thanks,

Noor

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Thu, 20 Jul 2017 00:36:44 GMT

You must be talking bout iMessage or something. It sounds like your data might not be working.

Re: Newly Activated Public Mobile Sim is Not Working

nooresadaf — Thu, 20 Jul 2017 01:16:04 GMT

Thanks, exactly not sure what was the issue but now at least i could send and receive simple text message but still i could not send and receive picture message.

Thanks,

Noor

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Thu, 20 Jul 2017 02:12:47 GMT

Do you mind telling us what kind of phone you have?

Re: Newly Activated Public Mobile Sim is Not Working

nooresadaf — Thu, 20 Jul 2017 02:16:14 GMT

I have iPhone 4s.

Thanks,
Noor

Re: Newly Activated Public Mobile Sim is Not Working

Rockdaddy22 — Thu, 20 Jul 2017 02:20:03 GMT

Have you tested your data, if you have data. Turn off wifi and try and open a couple websites.

I have a feeling it's an apn issue