topic Re: voicemail unavailable in Get Support

voicemail unavailable

zyad — Thu, 06 Jan 2022 09:01:40 GMT

When I hold the 1 it says ''voicemail unavailable'' and it says to go to menu-settings.

When I go to the settings and there is nothing relevant that can resolve the issue? Whats going on I need my voicemail!

What to do??

Re: voicemail unavailable

t_p — Wed, 17 Nov 2021 19:46:31 GMT

@zyad wrote:
When I hold the 1 it says ''voicemail unavailable'' and it says to go to menu-settings.
When I go to the settings and there is nothing relevant that can resolve the issue? Whats going on I need my voicemail!

What to do??

@zyad

You have to set up the speed dial #1 for voicemail:

Call settings>Calls>Voicemail>Set up or something similar on your phone

Re: voicemail unavailable

zyad — Wed, 17 Nov 2021 19:52:25 GMT

Yes the number 1 is already attributed to voicemail

Re: voicemail unavailable

Anonymous — Wed, 17 Nov 2021 19:52:48 GMT

@zyad

Set up Voicemail (publicmobile.ca)

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: voicemail unavailable

zyad — Wed, 17 Nov 2021 19:54:14 GMT

yes just did that 2 min ago. Its not working. It says the same message when I hold the number 1

Re: voicemail unavailable

Anonymous — Wed, 17 Nov 2021 19:56:15 GMT

@zyad wrote:
yes just did that 2 min ago. Its not working. It says the same message when I hold the number 1

@zyad

Check your voicemail messages from other device (publicmobile.ca)

what your device brand.

Re: voicemail unavailable

t_p — Wed, 17 Nov 2021 19:56:29 GMT

@zyad wrote:
Yes the number 1 is already attributed to voicemail

@zyad

Try changing the voicemail number to your phone number. Do a reboot and try again.

Re: voicemail unavailable

Anonymous — Wed, 17 Nov 2021 20:05:01 GMT

@zyad

check your voicemail deposit/access number, dial one of:

*#61#

*#62#

*#67#

for Android Voicemail Set Up

follow the below instructions:

Tap the three dots (upper right corner of screen)
Tap “settings”
Tap “voicemail”
Tap “advanced settings”
Tap "setup
Tap “voicemail number
Enter your 10-digit phone number and Tap “OK
and do Rebooting your phone..

Re: voicemail unavailable

zyad — Wed, 17 Nov 2021 20:06:24 GMT

huawei p20 pro

Re: voicemail unavailable

t_p — Wed, 17 Nov 2021 20:09:00 GMT

@zyad wrote:
huawei p20 pro

@zyad

When you call your own number, what do you get?

Re: voicemail unavailable

zyad — Wed, 17 Nov 2021 20:12:17 GMT

It's working! when I call my number it's working. When I dial 1 (like I always did) it's not working

Re: voicemail unavailable

t_p — Wed, 17 Nov 2021 20:17:16 GMT

@zyad wrote:
It's working! when I call my number it's working. When I dial 1 (like I always did) it's not working

@zyad

That's why I said your speed dial is not set up correctly. You need to reset it, check the instructions of your phone or take example from my first post.

Re: voicemail unavailable

Anonymous — Wed, 17 Nov 2021 21:10:43 GMT

@zyad : Edit: A couple suggestions here are saying to set that voicemail number as your number. No. You set it to a PM voicemail access number like +17785804001. There are many numbers across the country but with Canada-wide calling it doesn't matter.

You also set the forwarding numbers to that number.

Edit: how about that. I would suggest that the right number is the 580 number but yes indeed that works. Thanks @t_p . \/

Re: voicemail unavailable

t_p — Thu, 18 Nov 2021 14:24:15 GMT

@Anonymous wrote:
@zyad : A couple suggestions here are saying to set that voicemail number as your number. No. You set it to a PM voicemail access number like +17785804001. There are many numbers across the country but with Canada-wide calling it doesn't matter.
You also set the forwarding numbers to that number.

My phone works fine with the voicemail set to my number.

@Anonymous Guess you'd proven me wrong...again:

Old dogs CAN learn new tricks! 😃

Re: voicemail unavailable

esjliv — Thu, 18 Nov 2021 01:49:33 GMT

@zyad wrote:
When I hold the 1 it says ''voicemail unavailable'' and it says to go to menu-settings.
When I go to the settings and there is nothing relevant that can resolve the issue? Whats going on I need my voicemail!

What to do??

@zyad - did you ever get the voicemail to work on your phone?

Check out the available Voicemail Access Numbers here:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Re: voicemail unavailable

Applefight321 — Tue, 23 Nov 2021 14:20:23 GMT

Go to settings, search for voice-mail. In the settings it has a category called voice-mail. The number that should link to your actual voice-mail. Maybe that'll help