topic Re: Two user with same phone number!! in Get Support

Two user with same phone number!!

Brat16 — Thu, 06 Jan 2022 09:01:29 GMT

New activation. I can make calls, but can't receive calls!! Any help??

Re: Two user with same phone number!!

CountyDownIeUk — Wed, 17 Nov 2021 03:53:20 GMT

Did you port? If yes, who from?

Re: Two user with same phone number!!

softech — Wed, 17 Nov 2021 03:55:53 GMT

@Brat16 did you get no incoming calls or you have the issue two users with the same phone number? they are different issue

if you have issue with incoming calls., then did you request porting when you activated ? if so, did you response a text from your previous provider to approve the Porting within 90 mins?

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 03:58:42 GMT

No.

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:00:09 GMT

No incoming calls.

Re: Two user with same phone number!!

softech — Wed, 17 Nov 2021 04:01:56 GMT

@Brat16 did you request porting?

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:02:44 GMT

No I didn't request porting.

Re: Two user with same phone number!!

softech — Wed, 17 Nov 2021 04:04:40 GMT

Can you receiving incoming text? and mobile data works?

try to reboot your phone Also, try to change the network to 3G Only and see if you can receive incoming calls,

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:08:35 GMT

Yes to incoming text and data.

Tried rebooting several times. And I did change the network too. It won't work.

The fact that when I call another number with my newly activated one, it shows the same number. But when I try to call back the number, someone else answers the phone!!

Re: Two user with same phone number!!

softech — Wed, 17 Nov 2021 04:12:19 GMT

Sorry, I misread your answer to my original question.

Yes, look like when you choose the new number PM has given you a number that already owned by someone. Since someone already using the number, you have no choice but have to pick another number

Please logon to My Account, choose Change Number and select another number

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:15:49 GMT

Thanks. I'll do that. I'll let you know if it works.

One more question is that I used the referral code, but none of us received any text or one time 10$ for the newly activated number.

Re: Two user with same phone number!!

CountyDownIeUk — Wed, 17 Nov 2021 04:18:47 GMT

You = $10 within 72 hours. Usually next day.

Referee = $1 immediately.

Contact CSA in a day or so.

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:20:00 GMT

Referee is yet to receive a message or 1$.

How do I contact CSA?

Re: Two user with same phone number!!

softech — Wed, 17 Nov 2021 04:20:02 GMT

@Brat16 your friend who referred you should see a new Friend Referral on the same day. For you , you should see the $10 deposit into your account as Available Fund within 72 hours.

If you waited 72 hours and still not see the $10, you should open a ticket with PM :

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Two user with same phone number!!

CountyDownIeUk — Wed, 17 Nov 2021 04:21:53 GMT

Contact CSA here.

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:43:31 GMT

Thanks

Re: Two user with same phone number!!

Brat16 — Wed, 17 Nov 2021 04:43:43 GMT

Thank you.

Re: Two user with same phone number!!

shimdog — Wed, 17 Nov 2021 05:09:28 GMT

Can you clarify what you mean by two users with the same phone number? That would help me understand your problem.

Re: Two user with same phone number!!

darlicious — Wed, 17 Nov 2021 09:53:29 GMT

@Brat16

Have your friend double check both their overview page and their rewards page for the reward after you change your phone number. Their reward may show up then when it's able to display the last 4 digits of your phone number. The Cha-ching texts for successfully referring a friend are sent out at 2pm eastern.

@shimdog

On occasion telus releases an active phone number into the available number pool by accident. If its chosen either upon activation or by using the change number feature in your self serve account it will cause this issue of the second user of the phone number to have no incoming calling. All incoming calling gets directed to the rightful owner of the phone number. Changing the phone number is the only way to fix this issue.

Re: Two user with same phone number!!

t_p — Wed, 17 Nov 2021 15:07:39 GMT

@CountyDownIeUk wrote:
You (Referee)= $10 within 72 hours. Usually next day.
~~Referee~~ Referrer= $1 immediately.

Contact CSA in a day or so.

Referrer refers and Referee gets referred.