topic Re: Not getting automated text messages in Get Support

Not getting automated text messages

Cyllaine — Thu, 06 Jan 2022 09:01:12 GMT

Hello,

Weird issue came up after switching to Public mobile about 1 week ago.

I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps.

I can make and receive calls just fine. I can send text messages and they get received.

I can receive texts from my contacts just fine.

Any ideas how to fix this?

Thanks!

Re: Not getting automated text messages

Meow — Mon, 15 Nov 2021 23:07:30 GMT

@Cyllaine wrote:
I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps.

Did you port real land line number by any chance? Or number from TextNow or Fongo?

Re: Not getting automated text messages

esjliv — Mon, 15 Nov 2021 23:07:24 GMT

@Cyllaine wrote:
Hello,

Weird issue came up after switching to Public mobile about 1 week ago.

I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps.

I can make and receive calls just fine. I can send text messages and they get received.
I can receive texts from my contacts just fine.

Any ideas how to fix this?
Thanks!

@Cyllaine

Some of these short code texts and 2FA authorization numbers do take time to "find you" after SIM card activation.

If it has been a week, they should be working soon. I hear it could take up to 10 days.

In the meantime, try these things to refresh your network:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

Re: Not getting automated text messages

Anonymous — Mon, 15 Nov 2021 23:12:01 GMT

@Cyllaine

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Not getting automated text messages

t_p — Tue, 16 Nov 2021 00:40:11 GMT

@Cyllaine wrote:
Hello,

Weird issue came up after switching to Public mobile about 1 week ago.

I cannot receive any text message for an automated 2FA authentication system like the ones used for banking or logging into many apps.

I can make and receive calls just fine. I can send text messages and they get received.
I can receive texts from my contacts just fine.

Any ideas how to fix this?
Thanks!

@Cyllaine

Try ~~dialing~~ texting "help" to one of the problematic shortcode to see if you get a reply.

I think I've read somewhere that could re-trigger or speed up the process.

@Anonymous oopsie...

Re: Not getting automated text messages

Anonymous — Mon, 15 Nov 2021 23:53:05 GMT

@t_p wrote:
Try dialing "help" to one of the problematic shortcode to see if you get a reply.

@t_p : Texting? Typing?

Re: Not getting automated text messages

esjliv — Tue, 16 Nov 2021 00:00:31 GMT

@Anonymous wrote:
@t_p wrote:
Try dialing "help" to one of the problematic shortcode to see if you get a reply.
@t_p : Texting? Typing?

Cranking?

Re: Not getting automated text messages

softech — Tue, 16 Nov 2021 00:43:33 GMT

Weird issue came up after switching to Public mobile about 1 week ago.

@Cyllaine has it been 1full week yet?

it's normal you don't get 2FA/Shortcodes type of message for the first couple days, to as many as 7 days, from financial institutions. There have security in place to for not sending 2FA authentication after a phone number is ported just in case SIM fraud. Usually you should start getting those texts after 3 days or 7 days. So, if it has not been 1 full week yet, those messages should come soon.

If it has been over 1 week, you can try to contact the you bank to confirm if they see any issue.

Re: Not getting automated text messages

0PX9O4 — Tue, 16 Nov 2021 00:44:57 GMT

@esjliv wrote:
@Anonymous wrote:
@t_p wrote:
Try dialing "help" to one of the problematic shortcode to see if you get a reply.
@t_p : Texting? Typing?
Cranking?

PM's calling rates are so low, it's no wonder us PM users are a cranky bunch 🤓

Re: Not getting automated text messages

Cyllaine — Tue, 16 Nov 2021 22:59:36 GMT

Virgin mobile port. Never had any phone issues with them but their prices were getting insane.

Re: Not getting automated text messages

Cyllaine — Tue, 16 Nov 2021 23:01:00 GMT

Oh that could be it. Alright i'll wait a few days and see how it goes.

Thanks for the help.

Re: Not getting automated text messages

darlicious — Tue, 16 Nov 2021 23:11:25 GMT

@t_p

Texting HELP or SUBSCRIBE can help to get a reply from the shortcode and get it working. However it is important to CAPITALIZE the the text message wording.

Re: Not getting automated text messages

t_p — Wed, 17 Nov 2021 00:44:42 GMT

@darlicious wrote:
@t_p
Texting HELP or SUBSCRIBE can help to get a reply from the shortcode and get it working. However it is important to CAPITALIZE the the text message wording.

@darlicious

No need to capitalize. Works fine for me. Have you tried it?