topic Re: Using Add-on Data in Get Support

Using Add-on Data

Koombassi — Thu, 06 Jan 2022 09:01:09 GMT

My wife's 250mb was fully consumed and she is now drawing down on the 1gb reserve for the next 7days. Will she get any "alert/warning" message if the reserve gets too low? At what point would such an alert kick-in?

thanks Community for your responses.

Re: Using Add-on Data

Anonymous — Mon, 15 Nov 2021 21:30:20 GMT

@Koombassi

you get a text message when you've used 75% and 95% of the data included in your plan.

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Re: Using Add-on Data

HALIMACS — Mon, 15 Nov 2021 21:37:21 GMT

@Koombassi

I would be very wary of the PM data alert warnings.

They have been known to be wonky and sometimes inaccurate, especially when bonus or add-on data begins being consumed beyond one's data cycle allotment.

I would recommend referring to the self-serve page under My Data and Add-On's section for the definitive value showing data allotment remaining (and also under the "My Promotions" section which shows any bonus or add-on data if applicable) in your plan.

Re: Using Add-on Data

hTideGnow — Mon, 15 Nov 2021 21:38:47 GMT

@Koombassi there is no alert with the bonus data. Just keep checking My account

And easier way is to get some help from Apps. Are you on Android or iOS?

Android's Data Counter Widget can show how much data consumed now with a widget on the Home screen, easy to check without any clicks

for iOS, try My Data Manager

Re: Using Add-on Data

Koombassi — Mon, 15 Nov 2021 22:20:44 GMT

@hTideGnow @HALIMACS @Anonymous

Thank you all for your helpful suggestions and quick attention.

Re: Using Add-on Data

Meow — Mon, 15 Nov 2021 23:16:40 GMT

@hTideGnow wrote:
@Koombassi there is no alert with the bonus data.

This is good to know!

Not mentioned in PM's 'user manual'.

Re: Using Add-on Data

Anonymous — Mon, 15 Nov 2021 23:29:12 GMT

@Koombassi : Did you get any warnings as you approached using up the plan data? I seem to think the warnings will come as you use your add-on down some before your renewal.

Re: Using Add-on Data

esjliv — Mon, 15 Nov 2021 23:29:42 GMT

@Meow wrote:
@hTideGnow wrote:
@Koombassi there is no alert with the bonus data.
This is good to know!
Not mentioned in PM's 'user manual'.

@Koombassi @hTideGnow @Meow

As far as I knew, the 75% and the 95% texts from Public Mobile calculate by adding the Plan Data PLUS whatever balances you have left in any addons.

If this has changed or someone experienced something different let me know.

SO, for example, I have:

250MB (Plan Data) + 2GB(2048MB) (Addon) = 2298MB 100% total

Therefore, I should receive a 75% text when I reach 1723.50MB of 2298MB.

Then again at 95% text when I reach 2183.1MB of 2298MB.

When you have addons the 100% of your total data will fluctuate each cycle if you are eating into your addons a bit each time.

So, what I do is, I use Data Witness app and set my plan with ONLY 250MB in the settings and ignore(do not enter) the addons altogether.

I set the limits I receive on my 250MB through the Data Witness app, and I should not go over my plan data mistakenly...AGAIN. 🙂

Re: Using Add-on Data

Koombassi — Tue, 16 Nov 2021 03:12:49 GMT

@Anonymous

Good question. I checked my wife's phone (texts) and no, no messages were sent. What got my attention on this was when I checked her Overview tab I noticed the 250mb plan was missing and the add-on 1gb was being drawn down. Hence, my enquiry.

Re: Using Add-on Data

esjliv — Tue, 16 Nov 2021 03:17:44 GMT

@Koombassi wrote:
@Anonymous
Good question. I checked my wife's phone (texts) and no, no messages were sent. What got my attention on this was when I checked her Overview tab I noticed the 250mb plan was missing and the add-on 1gb was being drawn down. Hence, my enquiry.

@Koombassi Well, if she keeps using data in this cycle and reaches the 75% of 1274mb total ( 250mb + 1024mb), she should see the text then.

Re: Using Add-on Data

Anonymous — Tue, 16 Nov 2021 04:45:44 GMT

@Koombassi : Right. So if you do get a 75% warning please do report back at which number it happens. Will you see 955 / 1024 or 768 / 1024. What is it at now?

Until then one might turn off the solution until further notice. I'm not convinced of the chosen solution. But that's just me.

Re: Using Add-on Data

darlicious — Tue, 16 Nov 2021 18:16:18 GMT

@Koombassi

Pm sends texts at 75% and 95% of the total data on the account as correctly identified by @esjliv. I personally ensure that I have the correct dates set for my data tracker. I then set my data warning at 25% of my plan data and my data limiter at 50%. I then reset accordingly. This way I dont have a costly lesson if I accidently get bounced of wifi ( like they other day when I was playing a youtube video!) or some weird app goes crazy eating up data.....

If I depended on pm texts I would burn thru about $225 worth of add on data before I would get the 75% usage text from public mobile. I'm a little surprised @Anonymous was unsure on this?!! I respectfully suggest you change your solution to @esjliv correct post.

Re: Using Add-on Data

computergeek541 — Tue, 16 Nov 2021 18:20:53 GMT

Re: Using Add-on Data

Koombassi — Wed, 17 Nov 2021 05:06:31 GMT

@Anonymous

My wife is a very low data consumer; hence the $15 plan. The 1gb add-on is a safety measure. So, it has served its purpose. I keep track of both our accounts and I imagine it will be some time before she gets to the point of needing another 1gb add-on.
On that point, if another 1gb is added, will there be two add-on lines displayed or only one with the total of both? Does my question make sense?

Re: Using Add-on Data

Anonymous — Wed, 17 Nov 2021 06:26:52 GMT

@Koombassi : It might depend on how they name it. All my data buckets have different names. When the 1gb price dropped I bought two. So they stacked with the same name but 2048 total.