topic no inbound in Get Support

no inbound

pthorne — Thu, 06 Jan 2022 09:00:57 GMT

Actifed new SIM 4 hours ago. Cannot receive calls and I have no data. phone show public mobile and i can make calls. very frustrated.

Re: no inbound

hTideGnow — Mon, 15 Nov 2021 17:40:32 GMT

@pthorne you just activated and requested porting your old number to PM? If so, did you reply a text from your old provider approving the porting of the number? You need to reply that text within 90 minutes. After you done that, it will work within 2 hours, you just need to keep reboot your phone every 30 mins for update

if you missed the text, there is a number you can call to have them re-trigger the process, I will message you the number. Please check your Community inbox , envelope icon on top right

Re: no inbound

Anonymous — Mon, 15 Nov 2021 17:42:42 GMT

@pthorne

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

Re: no inbound

Triguy — Mon, 15 Nov 2021 17:41:11 GMT

Did you just port your phone over to PM ? Try rebooting your phone.

Re: no inbound

hTideGnow — Mon, 15 Nov 2021 17:42:39 GMT

@pthorne wrote:
Actifed new SIM 4 hours ago. Cannot receive calls and I have no data. phone show public mobile and i can make calls. very frustrated.

I also want to confirm that you can make calls ?

but no data?

No data would be a APN issue. You might need to reboot your phone again to have them APN settings come down or manually reset it. May I know what brand and model is your phone?

Re: no inbound

Anonymous — Mon, 15 Nov 2021 17:42:40 GMT

@pthorne : The data part should work. You might need to manually adjust APN settings if it's an Android phone.

Re: no inbound

softech — Mon, 15 Nov 2021 17:47:18 GMT

@pthorne Incoming calls have issue likely because the porting has not been completed yet, either because of the PAT (Porting Authentication Text) not completed or PM needs as many as 2 hours after the PAT received.

for Data issue. If you are using an LG, you will likely have to do a Network Reset

If you are on iPhone, download the latest Carrier profile either via Wifi or use a Computer with iTune.

Re: no inbound

pkaraa — Mon, 15 Nov 2021 18:22:57 GMT

As you are able to make calls then Re-seating of the SIM and resetting of network settings might fix it. Based on your phone model.. follow steps for setting up 3G and APN settings.

Re: no inbound

t_p — Mon, 15 Nov 2021 18:31:21 GMT

@pthorne wrote:
Actifed new SIM 4 hours ago. Cannot receive calls and I have no data. phone show public mobile and i can make calls. very frustrated.

@pthorne

If you've asked for a number porting, then open a ticket with PM via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

If Not, try these suggestions one at a time:

- Reboot phone.

- Reseat your SIM card or better yet, try it in another phone and see how it goes.

- Check your APN settings.

- Reset network settings.

- Check for updates of phone system/carrier settings...

If you've created your self-serve account, log in and check if data shows up under My Data & Add-Ons of the first page.

If nothing works, there might be a SIM issue and you'll need to contact CS for help:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: no inbound

BKNS27 — Tue, 16 Nov 2021 15:31:28 GMT

@pthorne

If you tried all the recommendations by others. It might be a backend issue so you need to contact a PM CS Agent.

Re: no inbound

softech — Tue, 16 Nov 2021 15:47:11 GMT

@pthorne seems to be an "Issue of the week"... there is another post with similar issue from yesterday. (and I kinda remember there was another couple posts with similar issue last week)

Please open a ticket with PM if you have not done so

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there