topic Re: New transfer, unsure of next step. in Get Support

New transfer, unsure of next step.

sheldonmcbride — Thu, 06 Jan 2022 09:00:24 GMT

I can send but not receive texts. Switched a cell from from Freedom.

Network all looks good. SIMon was no help.

Re: New transfer, unsure of next step.

HALIMACS — Sat, 13 Nov 2021 23:20:08 GMT

@sheldonmcbride

Try the following:

reboot device
toggle airplane mode on/off
reset your network connections
remove SIM card, then reinsert it

Re: New transfer, unsure of next step.

softech — Sat, 13 Nov 2021 23:23:38 GMT

@sheldonmcbride did you reply the text from Freedom within 90 mins? that is a critical step

If you did, that is good, just keep reboot your phone every 15 or 30 mins and good thing will happen

If you missed that , there is a number to call. I will private message you the number and you can confirm the porting status and they will advise you what to do. Please check your Community inbox on the top right

Come back and give us good news!!

Re: New transfer, unsure of next step.

t_p — Sat, 13 Nov 2021 23:50:26 GMT

@sheldonmcbride wrote:
I can send but not receive texts. Switched a cell from from Freedom.

Network all looks good. SIMon was no help.

@sheldonmcbride

If issue not resolved, contact CS again via:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

Click "Contact Us" > "Click here to submit a ticket↗"

Re: New transfer, unsure of next step.

BKNS27 — Sun, 14 Nov 2021 00:44:44 GMT

@sheldonmcbride

Sounds like the porting wasn’t completed.

Did you reply to a text from Freedom with the Freedom SIM in the phone? You have 90 minutes to reply to the text as noted by @softech.

You can contact the SIMon and type in Create a Ticket to restart the porting process if you didn’t reply to the text.

Re: New transfer, unsure of next step.

sheldonmcbride — Sun, 14 Nov 2021 07:14:15 GMT

I did receive and reply to the text from my old carrier.

Re: New transfer, unsure of next step.

sheldonmcbride — Sun, 14 Nov 2021 23:10:53 GMT

It worked out. My old provider sent me an email around 9 this morning saying they had released my number and about 2 hours later it worked. So freedom was just slow on their end.

Re: New transfer, unsure of next step.

softech — Sun, 14 Nov 2021 23:12:01 GMT

glad it works out, now you can enjoy the new service 🙂

Re: New transfer, unsure of next step.

pkaraa — Mon, 15 Nov 2021 01:22:04 GMT

@sheldonmcbride glad to know it is working and freedom was slow. Enjoy your move to PM.