topic Re: Transfer of number from old provider to Public Mobile failed. in Get Support

Transfer of number from old provider to Public Mobile failed.

c-talbot — Thu, 06 Jan 2022 08:59:52 GMT

Hi, I'm new to Public Mobile. I just bought a phone and a SIM card from PM. I activated the new SIM card yesterday and wanted to transfer my phone number from Koodo to PM, but the transfer failed. It probably failed because my old phone is no longer working and so I was unable to receive any texts. I have now put the old Koodo SIM card in the new phone and it is working fine with Koodo. How can I redo the transfer of my number from Koodo to Public Mobile?

Conchita

Re: Transfer of number from old provider to Public Mobile failed.

t_p — Thu, 11 Nov 2021 19:33:16 GMT

@c-talbot wrote:
Hi, I'm new to Public Mobile. I just bought a phone and a SIM card from PM. I activated the new SIM card yesterday and wanted to transfer my phone number from Koodo to PM, but the transfer failed. It probably failed because my old phone is no longer working and so I was unable to receive any texts. I have now put the old Koodo SIM card in the new phone and it is working fine with Koodo. How can I redo the transfer of my number from Koodo to Public Mobile?
Conchita

@c-talbot

Contact CS for help:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM7RHEOeep&lang=en&

More info here: Port Fraud Protection (publicmobile.ca) > Transferring A Number From TELUS Or Koodo (Including Formerly PC Mobile)?

Re: Transfer of number from old provider to Public Mobile failed.

hTideGnow — Thu, 11 Nov 2021 19:34:39 GMT

@c-talbot so, your Koodo account is active and the Koodo SIM and service still works?

If so, you didnt reply YES to Koodo text to approve the porting. that is a critical steps in porting.

I will private message you a number to call and talk to an Agent. Do this as this likely quicker than opening ticket with PM. The support on this line can re-trigger the process. Check the Community inbox, envelop icon on top right

Re: Transfer of number from old provider to Public Mobile failed.

Anonymous — Thu, 11 Nov 2021 19:39:54 GMT

@c-talbot

Eligibility Check if your existing number is eligible to move visit Here link

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
your phone number,
which carrier,

Re: Transfer of number from old provider to Public Mobile failed.

c-talbot — Thu, 11 Nov 2021 19:47:36 GMT

Ok, a short time ago I saw a new text from Koodo and I replied Yes. After that I put the new PM SIM card in the phone. However, the phone isn't working with new SIM card yet.

Conchita

Re: Transfer of number from old provider to Public Mobile failed.

hTideGnow — Thu, 11 Nov 2021 19:49:12 GMT

@c-talbot wrote:
Ok, a short time ago I saw a new text from Koodo and I replied Yes. After that I put the new PM SIM card in the phone. However, the phone isn't working with new SIM card yet.
Conchita

Maybe you missed the 90 mins? you need to reply within 90 mins

call the number I gave you. They can advise what is the porting status and will tell you if need to re-trigger the SMS process or not

Re: Transfer of number from old provider to Public Mobile failed.

dabr — Thu, 11 Nov 2021 19:49:48 GMT

@c-talbot wrote:
Ok, a short time ago I saw a new text from Koodo and I replied Yes. After that I put the new PM SIM card in the phone. However, the phone isn't working with new SIM card yet.
Conchita

@c-talbot Try rebooting or toggle airplane mode on/off. You can also try removing the SIM and reinsert after couple of mins.

Re: Transfer of number from old provider to Public Mobile failed.

c-talbot — Thu, 11 Nov 2021 20:18:51 GMT

Ok, I called the number you gave me, and was talking with someone who said he didn't have authorization to do anything and referred me to Public Mobile Community.

Re: Transfer of number from old provider to Public Mobile failed.

dabr — Thu, 11 Nov 2021 20:38:23 GMT

@c-talbot wrote:
Ok, I called the number you gave me, and was talking with someone who said he didn't have authorization to do anything and referred me to Public Mobile Community.

@c-talbot You'll need to contact customer support to get this resolved. Use the links already provided in the first response to your thread.

Re: Transfer of number from old provider to Public Mobile failed.

Anonymous — Thu, 11 Nov 2021 20:43:15 GMT

@c-talbot wrote:
Ok, a short time ago I saw a new text from Koodo and I replied Yes. After that I put the new PM SIM card in the phone. However, the phone isn't working with new SIM card yet.
Conchita

@c-talbot

can you do some troubleshoot,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 2 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Transfer of number from old provider to Public Mobile failed.

computergeek541 — Thu, 11 Nov 2021 22:13:03 GMT

@Anonymous wrote:
Eligibility Check if your existing number is eligible to move visit Here link

Please note that there isn't any reason to run a porting eligibility check on a Koodo phone number. These numbers are all coded as either being from Telus or currently assigned to Telus.