topic Re: Activation for a specific number in Get Support

Activation for a specific number

121319021 — Thu, 06 Jan 2022 08:59:30 GMT

I was able to get a new number that i like...

after inputting all the details, it shows error 821 ... i re-do again and could never get that phone number anymore... any way i can get it back??

Re: Activation for a specific number

softech — Wed, 10 Nov 2021 19:53:57 GMT

@121319021 first of all , to avoid another 821 error, you might want to try a different browser (Chrome/Edge/Firefox) or using Incognito mode

Actually, before you try activation again, wait 30 mins, then check if PM charged your credit card already. Sometimes you might get a Web error but the backend is all completed, activated and provisioned

For the number, no, you cannot request specific one. You can try to refresh on the same city and hope they will show up again.

Re: Activation for a specific number

121319021 — Wed, 10 Nov 2021 19:54:36 GMT

Yes i keep refreshing ... and seems not easy to shuffle the same number for me again...

Re: Activation for a specific number

Anonymous — Wed, 10 Nov 2021 19:56:33 GMT

@121319021

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Re: Activation for a specific number

dabr — Wed, 10 Nov 2021 19:57:44 GMT

@121319021 wrote:
Yes i keep refreshing ... and seems not easy to shuffle the same number for me again...

@121319021 Unfortunately, that's the only way to see if that number wasn't already snapped up by another user. I have seen the same numbers pop up, but it does mean you have to keep refreshing for a long time (if you have the time?).

Re: Activation for a specific number

softech — Wed, 10 Nov 2021 19:57:04 GMT

@121319021 wrote:
Yes i keep refreshing ... and seems not easy to shuffle the same number for me again...

It could also be gone, especially if they are good pattern or old area code. The pool of numbers are used by Telus/Koodo/PM.

Re: Activation for a specific number

esjliv — Thu, 11 Nov 2021 14:58:56 GMT

@121319021 wrote:
I was able to get a new number that i like...

after inputting all the details, it shows error 821 ... i re-do again and could never get that phone number anymore... any way i can get it back??

@121319021 -

Were you charged for the activation when you selected the number you liked?

If so, are you able to log into your account: https://selfserve.publicmobile.ca/Overview/

If yes to above, then perhaps you completed the activation (even though you hit the 821 error).

Put in the Public Mobile SIM card perform a RESET of the NETWORK SETTINGS.

Do you have any services?

Re: Activation for a specific number

softech — Thu, 11 Nov 2021 15:03:20 GMT

@121319021 are you activated on PM now finally? did you confirm if PM charged you initially when you got the 821 error?

We talked about that it is a long exercise to keep refreshing and hopefully see your number you want or another number you like.

Keep in mind, if you are bored, still activate with an ok number first. You can always welcome to go back to My Account and there is a choice to Change number and you can repeat this exercise whenever you like after activation. You can also change number 4 times every 30 days cycle. So, activate first, and continue with your number hunting journey after 🙂

Good Luck (yes, you need some luck to find that number back or find another even better one)!!!