topic Re: Renewal date keep changing in Get Support

Renewal date keep changing

dathanase — Thu, 06 Jan 2022 08:59:24 GMT

Hello, When I first sign up with Public Mobile, my plan renewal date was the 16th, now it is the 9th. I lost 1 week with my plan. Why does it happen?

Re: Renewal date keep changing

Dunkman — Wed, 10 Nov 2021 16:58:34 GMT

Moved post due to unnecessary information

Re: Renewal date keep changing

Triguy — Wed, 10 Nov 2021 16:59:30 GMT

PM plans are based in a 30 day period.

Re: Renewal date keep changing

hairbag1 — Wed, 10 Nov 2021 17:00:03 GMT

@dathanase wrote:
Hello, When I first sign up with Public Mobile, my plan renewal date was the 16th, now it is the 9th. I lost 1 week with my plan. Why does it happen?

Your plan renews every 30 days...not 1 month.

Re: Renewal date keep changing

hTideGnow — Wed, 10 Nov 2021 17:07:16 GMT

Yes, this is interesting because PM is running on a 30 days cycle. Renewal date will be changed after a 31 days months

Here are some of your previous renewal dates as well as the upcoming one:

Sept 10

Oct 10

Nov 9

Dec 9

Jan 8

Feb 7

Mar 9

April 8

May 8

Jun 7

.....

Re: Renewal date keep changing

Anonymous — Wed, 10 Nov 2021 17:57:28 GMT

@dathanase : ~~How does that chosen solution answer your question?~~

~~Edit: before they might edit it, it says nothing about your question.~~

Edit again: nvm

Re: Renewal date keep changing

dathanase — Wed, 10 Nov 2021 17:08:08 GMT

Ok it is what I thought but thank you for confirming.

Re: Renewal date keep changing

hairbag1 — Wed, 10 Nov 2021 17:09:29 GMT

@dathanase...you selected that Solution...but I'm confused how it answers your question of "why does it happen".

Whatever !! 😎

Re: Renewal date keep changing

dathanase — Wed, 10 Nov 2021 17:11:14 GMT

Thank you for confirming what I thought.

Re: Renewal date keep changing

Anonymous — Wed, 10 Nov 2021 17:12:20 GMT

@hairbag1 : No it's not whatever. It doesn't answer the question. It supplies a bunch of irrelevant information. Future readers might think "that's the answer?"

Re: Renewal date keep changing

hairbag1 — Wed, 10 Nov 2021 17:13:32 GMT

@Anonymous wrote:
@hairbag1 : No it's not whatever. It doesn't answer the question. It supplies a bunch of useless information. Future readers might think "that's the answer?"

Agreed....yet it continues to garner Rewards...even if it's useless and confusing.

Re: Renewal date keep changing

hTideGnow — Wed, 10 Nov 2021 17:14:30 GMT

@dathanase wrote:
Thank you for confirming what I thought.

@dathanase yes, 30 days cycle is confusing.. but glad now you know and just re-marked the best solutions out of all just now.

Re: Renewal date keep changing

dathanase — Wed, 10 Nov 2021 17:13:52 GMT

Yes I changed it. It was very confusing when I got all the answers

Re: Renewal date keep changing

hairbag1 — Wed, 10 Nov 2021 17:15:46 GMT

@dathanase wrote:
Yes I changed it. It was very confusing when I got all the answers

My opinion is you should maybe select the 1st correct answer supplied by @Triguy.

Welcome to Public Mobile.

Re: Renewal date keep changing

Anonymous — Wed, 10 Nov 2021 17:21:10 GMT

@dathanase : It's understandable when you get a flurry of replies and wonder what's proper. So then you would get a quick consensus of what seems "righter" than other replies. The regulars here will often reply in quick succession with the same answer. Other replies might not be related so one might ignore those.

Some forums have a close thread kinda thing. This place has a solution choice. But it doesn't close the thread.

Re: Renewal date keep changing

hTideGnow — Wed, 10 Nov 2021 17:31:18 GMT

@dathanase I know we are confusing you . Yes I think @Triguy was the first one here giving you the direct answer to your question and you should probably pick his instead 🙂

Re: Renewal date keep changing

Anonymous — Wed, 10 Nov 2021 17:33:25 GMT

@hTideGnow : That's gracious of you but you added more detail. And also it's the ol' win some, lose some...when they're both right. The wrong answer can't possibly be right.

Re: Renewal date keep changing

AE_Collector — Wed, 10 Nov 2021 17:37:13 GMT

@dathanase wrote:
Hello, When I first sign up with Public Mobile, my plan renewal date was the 16th, now it is the 9th. I lost 1 week with my plan. Why does it happen?

This is a special feature at Public Mobile related to support. This allows us to determine that you have been here for at least 1.5 years as opposed to being a brand new customer!

AE_Collector

Re: Renewal date keep changing

esjliv — Wed, 10 Nov 2021 17:53:37 GMT

@Dunkman wrote:
Moved post due to unnecessary information

Now, I am curious what this was...OR, have I seen it before?

Re: Renewal date keep changing

Anonymous — Wed, 10 Nov 2021 18:01:48 GMT

@esjliv : Same old, same old. Mis-interpretation added to reasonable OP confusion of what to do with the replies. So they selected a reply that was entirely irrelevant to their question. And they were asked about it. And they changed it.