topic Re: Roaming in Get Support

Roaming

Bstoops — Thu, 06 Jan 2022 08:59:15 GMT

paid for 10 day of roaming text/talk. Account debited. Never appeared. Desperate no service in usa

Re: Roaming

Triguy — Wed, 10 Nov 2021 13:57:40 GMT

Log into your account to see if it appears.

Are funds in your account ? Purchasing an add-on is a two step process. You need to add it your account and make a payment.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Roaming

Dunkman — Wed, 10 Nov 2021 13:56:24 GMT

@Bstoops

Buying any add on is a two step process. Need to load the funds into available balance. Then actually purchase the add on.

Do you see extra money in your available funds? If so, then go ahead and purchase add on again. PM should use up the available funds and purchase add on.

Re: Roaming

t_p — Wed, 10 Nov 2021 14:03:21 GMT

@Bstoops wrote:
paid for 10 day of roaming text/talk. Account debited. Never appeared. Desperate no service in usa

@Bstoops

Check your Transaction history to see if payment has indeed been processed. If Yes and no available funds or add-ons appear in your account, contact CS to see if there has been a provisioning issue:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Edit: If you have no service but have access to wifi, use a voip like Textnow for your calls and texts.They're free.

Re: Roaming

hTideGnow — Wed, 10 Nov 2021 14:31:37 GMT

@Bstoops did you have a chance to check if it appears on My Account's My Data & Add-ons? If it is not there, check what you see as Available Fund. Sound like you only loaded the fund but didn't buy the add-on yet. Yes, they are separate steps

Re: Roaming

Anonymous — Wed, 10 Nov 2021 16:42:21 GMT

@Bstoops

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

when you visit US and then Purchase it,

go sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: Roaming

mdran12 — Mon, 15 Nov 2021 17:54:17 GMT

Good to see the roaming setup explained.

However maybe some consideration to setting up a monthly roaming public mobile addon as a lot of us are interested. Instead of constantly doing an addon every 10 days and paying roughly 4 times 8 =32/month now could we have a monthly talk only plan at a better price?

Hopefully

Re: Roaming

dabr — Mon, 15 Nov 2021 20:22:10 GMT

@mdran12 wrote:
Good to see the roaming setup explained.
However maybe some consideration to setting up a monthly roaming public mobile addon as a lot of us are interested. Instead of constantly doing an addon every 10 days and paying roughly 4 times 8 =32/month now could we have a monthly talk only plan at a better price?
Hopefully

@mdran12 Yes it would be nice if PM offered more than 10 day roaming packages for US travel, or even 3 day packages for day trippers. However, very unlikely PM will ever make changes and offer more or less, although I hope I'm wrong!

Usually for more than a couple of weeks travel, you would be better off purchasing a local SIM as that would be more economical.