topic Re: 1GB add-on in Get Support

1GB add-on

Rowdy1212 — Thu, 06 Jan 2022 08:59:13 GMT

I purchased a 1GB add-on in September and it carried over to October i see that it is still active. How do i deactivate it?

Re: 1GB add-on

t_p — Wed, 10 Nov 2021 11:28:17 GMT

@Rowdy1212 wrote:
I purchased a 1GB add-on in September and it carried over to October i see that it is still active. How do i deactivate it?

@Rowdy1212

The unused add-ons data will keep carrying over until completely consumed.

Why would you want to deactivate it?

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 11:28:32 GMT

Thank you!

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 11:29:52 GMT

I didn't realize that i didn't use it all up. I thought i was starting new each month.

Re: 1GB add-on

t_p — Wed, 10 Nov 2021 11:33:05 GMT

@Rowdy1212 wrote:
I didn't realize that i didn't use it all up. I thought i was starting new each month.

@Rowdy1212

No, add-ons won't renew automatically, so don't worry about being charged extra. 🙂

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 11:33:49 GMT

Ok thank you for the info!

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 11:36:13 GMT

Hey, while i have you, do you know if there is a way to start your plan early? My data is going to run out before the 12th, which is when my payment is due. I put $50 in my account and tried to activate, but it said something like "there is enough money in your account for your next billing period. Thanks

Re: 1GB add-on

t_p — Wed, 10 Nov 2021 11:42:53 GMT

@Rowdy1212 wrote:
Hey, while i have you, do you know if there is a way to start your plan early? My data is going to run out before the 12th, which is when my payment is due. I put $50 in my account and tried to activate, but it said something like "there is enough money in your account for your next billing period. Thanks

@Rowdy1212

To renew early, you need to ask CS:

Open a ticket via:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)
Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

But for a couple of days, why don't you just buy another add-on to tide you over? Unless you use lots more than 1 GB .

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 11:42:26 GMT

Thank you again my friend!

Re: 1GB add-on

darlicious — Wed, 10 Nov 2021 19:49:33 GMT

@Rowdy1212

Lol....just use up your current 1gb data add on and see if you can make it last one more day until your data counter resets at midnight eastern on the 11th/12th.

If you renew early you don't get rewards and that's at least $5. So if needed @t_p suggestion of buying another $15/1gb add on is more economical if you really need it.

Are you on the old $50/8.5gb plan? If so you may want to upgrade to the new $50/10.5gb plan. Just schedule a change plan on next renewal to the updated $50 plan. Do it before the 12th or you will have to wait another 30 days for it to change.

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 20:41:43 GMT

Well I’ve seen it there since September. I would have thought u had used it up. Thanks for letting me know I would have lost my rewards if I would have renewed early. I am on the 4.5GB for $40? I seen it this morning. And I forget already lol. Anyway I switched to the 10GB for $50. Thanks for the info!

Re: 1GB add-on

hTideGnow — Wed, 10 Nov 2021 20:43:46 GMT

@Rowdy1212 you updated your plan? Yeah.. Enjoy the extra data. More browsing, more streaming

Re: 1GB add-on

Rowdy1212 — Wed, 10 Nov 2021 21:23:58 GMT

I have the next 4 days off and my plan renews on the 12th. I still have 300mb left so i don't care if i go to the store and i can't get onto twitter or any social media. Also i bumped my plan up to 10GB for $50. Seems like a better deal, especially with the $7 or $8 i have for sign-ups and auto-pay, etc.

Re: 1GB add-on

darlicious — Wed, 10 Nov 2021 22:26:23 GMT

@Rowdy1212

👍An extra 5.5gb for $10 guarantees you won't be needing a $15/1gb data add on again. Don't forget to check out the community again in December to see if pm offers a third annual "more the merrier" campaign of free data and minutes add on gifts.

Or you can come hang out in the community a little more often and maybe you will add a community reward to your list of rewards!😃

Re: 1GB add-on

t_p — Thu, 11 Nov 2021 11:24:25 GMT

@Rowdy1212 wrote:
I have the next 4 days off and my plan renews on the 12th. I still have 300mb left so i don't care if i go to the store and i can't get onto twitter or any social media. Also i bumped my plan up to 10GB for $50. Seems like a better deal, especially with the $7 or $8 i have for sign-ups and auto-pay, etc.

Yeah, I also think the $50 plan is the "sweet spot" for a big data user (with US calling thrown in as a bonus). Pretty sure you'll be happy with it. 🙂