topic Re: Why data not working in Get Support

Why data not working

l2xiong — Thu, 06 Jan 2022 08:58:36 GMT

My data stopped working for about 2 or 3 days, not sure why. I checked data usage, still some available for the month, but just not working. Anyone experiece the same? Thanks.

Re: Why data not working

hTideGnow — Wed, 17 Nov 2021 23:09:27 GMT

@l2xiong did you try reboot your phone?

did you try using data on different app?

are you on Android or iOS?

Android has a data limit setting and once limit is reached, it will stop data usage. Maybe that is the reason?

iOS has a setting to restricted particular app from access data, maybe it was disable for some app accidentally?

[1st in list did the trick ....... Luddite]

Re: Why data not working

Anonymous — Mon, 08 Nov 2021 17:27:30 GMT

@l2xiong

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

Re: Why data not working

Anonymous — Mon, 08 Nov 2021 17:29:11 GMT

@l2xiong

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

for more information about Managing Your Data Usage visit Here link to save your data...

and turn off background data, to save your data.

when your data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Re: Why data not working

hairbag1 — Mon, 08 Nov 2021 17:29:29 GMT

@l2xiong...log in to your account / My Data and Add-ons....does it mention any data there or has it run out until next renewal ?

Let us know.

Re: Why data not working

fujiyama — Mon, 08 Nov 2021 17:30:58 GMT

Check your Self Serve account to make sure you do have data remaining (this counter is the one that matters). If you do, then check your phone data usage limit settings, it may need reseting/adjusting.

Re: Why data not working

popping — Mon, 08 Nov 2021 17:34:22 GMT

@l2xiong wrote:
My data stopped working for about 2 or 3 days, not sure why. I checked data usage, still some available for the month, but just not working. Anyone experiece the same? Thanks.

Are you checking the data usage counter on the overview page on My Data & Add-ons section.

I have the $15 plan with 250MB data.

250 MB at 3G speed

196.742 / 250 MB

I used 196.475MB out of my 250MB.

Please note that the data usage line will not be shown after you used all your data for your current cycle.

What is your usage line is saying if shown?

If your overview page does not showing the data usage line, you had used all your data of your current cycle.

Re: Why data not working

Anonymous — Mon, 08 Nov 2021 17:34:30 GMT

@l2xiong : How about before you go running off to the CSA's, you can give us responses to all the questions and try things. And screenshots of things are always helpful instead of asking a million questions.

Then if we just can't get you going then you could contact the CSA's. But there's a lot we can do before you need them.

This is more of a hands-on, self-serve kinda place after all.

Re: Why data not working

l2xiong — Mon, 08 Nov 2021 17:34:48 GMT

Thanks for a combination of ideas, problem just sovled by rebooting. Thanks guys.

Re: Why data not working

hTideGnow — Mon, 08 Nov 2021 17:37:10 GMT

@l2xiong wrote:
Thanks for a combination of ideas, problem just sovled by rebooting. Thanks guys.

@l2xiong just minor hiccup, glad it all works .. 🙂