topic Re: DISABLED in Get Support

DISABLED

emily5 — Thu, 06 Jan 2022 08:58:20 GMT

My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!

Re: DISABLED

dabr — Sun, 07 Nov 2021 20:15:36 GMT

@emily5 wrote:
My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!

@emily5 The username is your email...which email did you use? Try them all if you have more than one.

You can purchase a voucher from gas store or retailer like Walmart or London Drugs and use 611 on your phone to add the funds too.

Edit: How long was your account without payment (disabled)? If more than 90 days without payment then your account and number is permanently lost and you'll need to start afresh with an new SIM and new account activation.

Re: DISABLED

hairbag1 — Sun, 07 Nov 2021 20:14:26 GMT

@emily5 wrote:
My account was disabled. SO I asked the CS-Agent to provide me new Username and Password but I still cannot log-in to make a payment. This is getting ridiculous! PM wanted a payment but won't allow to sign me in!!!! Very inconvenient!!!

If the account is unpaid for 90 days or longer...that account is closed down for good. You'd need a new sim to start a new account. The bright side of that is you can take advantage of the current data promos as a new account would be created.

If less than 90 days...get payment vouchers at retail outlet like Shell Gas station, then dial 611 to add theem to your account.

Re: DISABLED

emily5 — Sun, 07 Nov 2021 20:14:58 GMT

Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

Re: DISABLED

emily5 — Sun, 07 Nov 2021 20:16:52 GMT

Just a few days ago. I am seeking for a prompt response from the CS-Agent instead of going out.

Re: DISABLED

dabr — Sun, 07 Nov 2021 20:18:31 GMT

@emily5 wrote:
Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

You'll need to contact customer support by clicking the chatbot bubble if you're unable to access your account and it's still active.

Here's a couple of links to customer support: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: DISABLED

hairbag1 — Sun, 07 Nov 2021 20:18:40 GMT

@emily5 wrote:
Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.

You should re-assign the "SOLUTION" to @dabr , as his answer was better. I'm sure he'd be happy you did.

Just click the 3 little dots on top right side of dialogue box, then you can edit and re-assign.

Re: DISABLED

dabr — Sun, 07 Nov 2021 20:20:09 GMT

@hairbag1 wrote:
@emily5 wrote:
Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.
You should re-assign the "SOLUTION" to @dabr , as his answer was better. I'm sure he'd be happy you did.
Just click the 3 little dots on top right side of dialogue box, then you can edit and re-assign.

@hairbag1 Not a problem...either post is good for OP to accept, just not sure if their account is still active or not yet.

Re: DISABLED

t_p — Sun, 07 Nov 2021 21:31:54 GMT

@hairbag1 wrote:
@emily5 wrote:
Yes I did use my e-mail as my Username. I wanted to visit my account and make a payment online to tick the auto-pay.
You should re-assign the "SOLUTION" to @dabr , as his answer was better. I'm sure he'd be happy you did.
Just click the 3 little dots on top right side of dialogue box, then you can edit and re-assign.

No worries @hairbag1 , @dabr also gets his fair share of "freebies" 😁