topic Re: question about SIM card transfer in Get Support

question about SIM card transfer

Jamiebouchie — Thu, 06 Jan 2022 08:58:16 GMT

My daughter broke her android phone so I put her sim in her iPad to use until her new iPhone arrives. But the iPad doesnt seem to work on data. It is a cellular model. It shows the network carrier as public mobile and says 3G or LTE in top corner of screen but when you open safari it says check internet connection. I have data roaming enabled in settings of iPad. Is there something I'm missing? Shouldnt it just work?

Thank you

Re: question about SIM card transfer

ShawnC13 — Sun, 07 Nov 2021 18:05:06 GMT

@Jamiebouchie wrote:
My daughter broke her android phone so I put her sim in her iPad to use until her new iPhone arrives. But the iPad doesnt seem to work on data. It is a cellular model. It shows the network carrier as public mobile and says 3G or LTE in top corner of screen but when you open safari it says check internet connection. I have data roaming enabled in settings of iPad. Is there something I'm missing? Shouldnt it just work?

Thank you

You may have to go in and check the APN settings

Re: question about SIM card transfer

Jamiebouchie — Sun, 07 Nov 2021 18:07:30 GMT

In APN settings it says ips.telus.com

and then below that has spot for a username and password which are both blank

Re: question about SIM card transfer

softech — Sun, 07 Nov 2021 18:08:47 GMT

It's APN setting

also, you can try to connect your iPad to a computer, fire iTune and download the Carrier Profile

for APN: https://apn-canada.gishan.net/en/apn/public-mobile/ios

Re: question about SIM card transfer

ShawnC13 — Sun, 07 Nov 2021 18:10:51 GMT

Go to this site Public Mobile APN Settings - APN Settings Canada (gishan.net) pick what iPad you have and follow the instructions

Re: question about SIM card transfer

Jamiebouchie — Sun, 07 Nov 2021 18:13:38 GMT

I have iPad 6th Gen wifi+Cell.

I dont see that option in the list.

Re: question about SIM card transfer

HALIMACS — Sun, 07 Nov 2021 18:14:53 GMT

@Jamiebouchie

After verifying APN settings, try:

rebooting device
toggling airplane mode on/off
resetting network connections
you may also wish to try the PM SIM card in another device, just to make sure it wasn't affected by the damage to the original Android device

Re: question about SIM card transfer

Jamiebouchie — Sun, 07 Nov 2021 18:20:28 GMT

thanks very much everyone. It works now!