topic Re: Visual Voicemail in Get Support

Visual Voicemail

Mailalexsh — Thu, 06 Jan 2022 08:57:15 GMT

Does PM have an add-on feature or a plan that includes a transcript of incoming voicemails. I used to get them in past as texts with other carriers but not all offered them. Thanks!

Re: Visual Voicemail

Dunkman — Fri, 05 Nov 2021 13:40:06 GMT

@Mailalexsh

Unfortunately, not.

PM is a low cost, no frills company.

To keep costs lower, extras like visual voicemail, eSIM, etc. are not available.

Re: Visual Voicemail

hTideGnow — Fri, 05 Nov 2021 13:41:28 GMT

@Mailalexsh Sorry PM does not offer Visual VM and I am not sure they will.

if this is definitely needed, maybe you have to check Koodo and Telus.

Re: Visual Voicemail

mimmo — Fri, 05 Nov 2021 14:13:39 GMT

@Mailalexsh in the past I have set my voicemail number to fongo( free VoIP Canadian number) and set it to go to voicemail on 1 ring.

Fongo has visual voicemail. But it does not have sms transcripts of voicemails.

Re: Visual Voicemail

Anonymous — Fri, 05 Nov 2021 14:13:57 GMT

@Mailalexsh : An option would be to use an external service like YouMail. Instead of the standard forwarding to this voicemail, you forward calls to the external service.

Re: Visual Voicemail

Mailalexsh — Fri, 05 Nov 2021 14:40:05 GMT

Thanks @mimmo!

When you setup a VoIP, do you provide your friends and family with the VoIP number or the PM number?

thanks

Re: Visual Voicemail

Mailalexsh — Fri, 05 Nov 2021 14:42:02 GMT

I’m not sure if this is a redundant question, but would my phone ring as usual when I forward to external service or would I answer calls through a different app?

thanks

Re: Visual Voicemail

hTideGnow — Fri, 05 Nov 2021 14:59:10 GMT

With the VoIP service to setup for the visual call display , i believe you just setup a new number and setup on your PM phone call forward when no answer after couple rings. So, your PM phone would still ring couple times. And you don't have to give your friend your VoIP number. They still call your PM number. Just that the voicemail goes to your VoIP line and you check with with the app

Re: Visual Voicemail

Anonymous — Fri, 05 Nov 2021 15:09:43 GMT

@Mailalexsh : This voicemail system (all?) works by way of call forwarding. The default activation will set all the conditional forwarding to the provider voicemail access number. You can change it to whatever you like. I was referring to a voicemail service...not a voip service....but it's certainly also an option. Good backup as well. I have TextNow that can do both talk and text. I use the PM voicemail system though.

Re: Visual Voicemail

Luddite — Fri, 05 Nov 2021 18:33:19 GMT

@Mailalexsh wrote:
I’m not sure if this is a redundant question, but would my phone ring as usual when I forward to external service or would I answer calls through a different app?

thanks

@Mailalexsh Check out this article to set up call forwarding after allowing ring on your phone. https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

Re: Visual Voicemail

Nezgar — Fri, 05 Nov 2021 19:31:40 GMT

@MailalexshAs you will see from the codes listed in the article @Luddite linked to, there is "unconditional" forwarding (*21) that immediately redirects all calls to a specified number.

However, there is also three types of "conditional" call forwarding: Busy (or declined), Not reachable (ie phone in airplane mode or out of coverage area), and no answer (when your phone rings for an amount of time, 25s by default with PM, but is not answered). These three types are set to a Public Mobile voicemail access number, by default, but can be programmed elsewhere. Youmail is a great alternative service which does voicemail to email AND text transcription with their free service. You don't even need to install their app if you setup your account via the web. Their setup instructions will tell you the numbers and codes to dial to set those three "conditional" call forward types to their service.