topic Re: No data on my wife's iPhone 13 pro in Get Support

No data on my wife's iPhone 13 pro

AtlasGaia — Thu, 06 Jan 2022 08:56:56 GMT

My wife lost data on her iphone 13 today. She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) .

LTE symbol is visible on the top bar, but no internet connection.

APN is sp.mb.com (lower case).

We tried turning data off and the phone has been restarted several times now.

Any suggestions?

Thank you.

Re: No data on my wife's iPhone 13 pro

Anonymous — Thu, 04 Nov 2021 23:55:33 GMT

@AtlasGaia

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

Re: No data on my wife's iPhone 13 pro

hairbag1 — Thu, 04 Nov 2021 23:55:59 GMT

Make sure data is enabled in Settings.

Try cycling Airplane mode on / off.

Re: No data on my wife's iPhone 13 pro

Anonymous — Fri, 05 Nov 2021 00:04:25 GMT

@AtlasGaia

if still not fix it you need to do a factory reset by Erase all content and settings,

How to Factory Reset iPhone 13 Pro.

Erase iPhone - Apple Support (CA)

Re: No data on my wife's iPhone 13 pro

esjliv — Fri, 05 Nov 2021 00:04:30 GMT

@AtlasGaia wrote:
My wife lost data on her iphone 13 today. She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) .

LTE symbol is visible on the top bar, but no internet connection.

APN is sp.mb.com (lower case).

We tried turning data off and the phone has been restarted several times now.

Any suggestions?

Thank you.

@AtlasGaia - Can you see that data line on your Overview page on the Self Serve account? Just making sure your PLAN did reset, and you are not looking at the data used on the phone tracker itself.

Check software/system updates, turning cellular data or airplane mode off and on again, performing a RESET of the Network Settings, and, as the last resort (but back up first), performing a factory reset.

Re: No data on my wife's iPhone 13 pro

AtlasGaia — Fri, 05 Nov 2021 00:07:58 GMT

@Anonymous Resetting network settings did the trick. Thanks!

Re: No data on my wife's iPhone 13 pro

HALIMACS — Fri, 05 Nov 2021 00:10:05 GMT

@AtlasGaia

Are you looking on your account's self-serve page to determine data allotment? Make sure you're not relying on your device's data counter. Those tend to run monthly (1st of calendar month to last day of a calendar month) and Public Mobile cycles run every 30 days, which will cause it to vary over time.

Look here:

Also you may try switching to 3G under your network connections - this has helped some others having mobile data issues depending on individual situations.

Re: No data on my wife's iPhone 13 pro

Anonymous — Fri, 05 Nov 2021 00:13:48 GMT

@AtlasGaia wrote:
@Anonymous Resetting network settings did the trick. Thanks!

@AtlasGaia

you're welcome
glad to hear that,

enjoy your service...

Re: No data on my wife's iPhone 13 pro

gpixel — Fri, 05 Nov 2021 00:57:25 GMT

sblackma is here to stay... lol

let's go!

Re: No data on my wife's iPhone 13 pro

Camera4617 — Fri, 05 Nov 2021 01:07:03 GMT

@Anonymous wrote:
@AtlasGaia
if still not fix it you need to do a factory reset by Erase all content and settings,

How to Factory Reset iPhone 13 Pro.

Erase iPhone - Apple Support (CA)

@Anonymous I hope that you are aware of what you are suggesting here as I would never do that. Factory reset will delete all from phone and without backup user could lose all he/she had there. In this situation, resetting Network settings only is probably good enough.

Re: No data on my wife's iPhone 13 pro

Anonymous — Fri, 05 Nov 2021 01:14:36 GMT

@Camera4617

but you can do back up first , and do factory reset.
and you see at link Apple full info..

and OP did resetting Network settings and solved..