topic Change the number in Get Support

Change the number

Saimamumtaz — Thu, 06 Jan 2022 08:56:01 GMT

Re: Change the number

Anonymous — Wed, 03 Nov 2021 05:24:22 GMT

@Saimamumtaz : If you can login to your account then change the password. Change the password of your email account as well.

Then contact the CSA's to take back your number and reinstate your original plan.

Edit: ???

Re: Change the number

computergeek541 — Wed, 03 Nov 2021 05:24:21 GMT

@Saimamumtaz wrote:
Some body change my number and how I can get it back, it looks someone's hacked my number and my plan is changed too. What should I do now?

Is there any chance that you asked for a phone number to ported to Public Mobile. After about 30 days, a new number is assgned if the number porting didn't complete.

If the above situation isn't true, immediately change your Self Serve password. You'll also need the help from customer support. You can contact them by opening a ticket after going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Change the number

hairbag1 — Wed, 03 Nov 2021 05:24:49 GMT

@Saimamumtaz...are you able to log in to your account ? Is it Active or something else ?

Re: Change the number

Dunkman — Wed, 03 Nov 2021 05:25:27 GMT

@Saimamumtaz

Do you have access to your self service account? If so, check what phone number is displayed? Also, check the last 4 digits of your SIM card in your account to see whether it matches your phone SIM card.

You may have had your SIM card swapped.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/m-p/704175#M51139

Re: Change the number

esjliv — Wed, 03 Nov 2021 10:27:45 GMT

@Saimamumtaz

If this is a case where you were provided a new number when you activated, but the number was also provided to someone else, then simply changing your phone number on your Self Serve usually fixes this issue.

But, if this is a SIM swap issue, then check your other financials, list your phone number into lost/stolen mode (if 4 digits of SIM card on your account does not match the actual last 4 digits of your SIM card), and...

Let the Customer Support Agents (CSA) know about this as well, submit a ticket here – to be connected to the Fraud Management Customer Support Agent (CSA) team who will be able to restore your original SIM card.

Re: Change the number

Triguy — Wed, 03 Nov 2021 10:54:50 GMT

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.