topic Re: Late SIM Delivery in Get Support

Late SIM Delivery

dohdohspecs — Tue, 04 Jan 2022 19:14:02 GMT

Hello,

I’ve purchased a SIM online on Jun 15. It states it will take 3-7 business days for delivery, but yesterday would have been the 7th day. As I am currently a Freedom Mobile customer, I’m trying to get the SIM before the end of month to participate in the promo. If it doesn’t come in time, what should I do? Is there a store in can physically purchase the SIM card? I’m located in Vancouver, BC.

Thanks for your help

Re: Late SIM Delivery

Raven_Jet — Tue, 27 Jun 2017 18:12:50 GMT

You could pm a mod and see if they can check if the SIM was sent. Maybe it got lost in the mail.

Or tag a mod here.

Re: Late SIM Delivery

mimmo — Tue, 27 Jun 2017 18:13:00 GMT

Im in victoria but could send you a sim card and email you the sim number. Private message me if you like.

Re: Late SIM Delivery

Raven_Jet — Tue, 27 Jun 2017 18:14:04 GMT

That's awesome

Re: Late SIM Delivery

Samianauman — Tue, 27 Jun 2017 18:23:32 GMT

I am around Hamilton region if anyone want a spare sim send me a private msg as well

Re: Late SIM Delivery

dohdohspecs — Tue, 27 Jun 2017 18:27:14 GMT

I've pm @CS_Agent. Not sure if that's the correct way of doing things here (new to all of this).

Re: Late SIM Delivery

zhadj030 — Tue, 27 Jun 2017 18:39:57 GMT

@dohdohspecs wrote:
I've pm @CS_Agent. Not sure if that's the correct way of doing things here (new to all of this).

That is good, they should be able track it, if not they can just send an other one.

Re: Late SIM Delivery

mimmo — Tue, 27 Jun 2017 18:44:21 GMT

Replys from mods are taking up to 48 hours. Likley you wont get a new sim shipped intime before the promo ends.

Best is someone from commu ity who has a spare one.

Re: Late SIM Delivery

zhadj030 — Tue, 27 Jun 2017 18:45:47 GMT

Have you tried contacting them via facebook for tracking, *might* be able to receive an answer quickly

Re: Late SIM Delivery

weaponx525 — Tue, 27 Jun 2017 19:46:02 GMT

For the SIM all you would need is the SIM information and ID. Perhaps you can email a Mod or customer support and ask for that information and enter it into your online account. You would need the IMEI numeber of your phone and SIM information from Public Mobile.

Re: Late SIM Delivery

neatooo — Tue, 27 Jun 2017 19:54:51 GMT

unfortunately there are no physical stores. you can try ordering another online and it should get to you by Friday. You should definitely contact the mods, and see if you can get one from the community here if anyone has extra sims to spare.

I would recommend doing all the above, since you should have at least 1 extra sim in hand in case you lose your phone or the existing stops working, in which case you would have to wait for a few days after you order it online without being able to use your plan.

Mods can be contacted here
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Late SIM Delivery

dohdohspecs — Tue, 27 Jun 2017 20:37:16 GMT

Thanks for all your suggestion, everyone. I've messaged them on FB (no reply yet), and I've also pm'ed a mod directly (no reply yet). I found a potential seller on Craigslist for a SIM so that will be a viable alternative.

-B